National Credit Services Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 11 interview experiences · FREE TO READ
Which role are you interviewing for?
4 roles · 11 reportsCandidate interview experiences
First-hand accounts from people who interviewed at National Credit Services.
National Credit Services
Collections Specialist
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Onsite Background check Offer
Interview formats
Behavioral Technical Other
I had a phone screening with a recruiter, then an in-person interview with the manager. They offered me the job on the spot and we did some initial paperwork. Then there was a federal background check, a 5-panel drug screen (urinalysis), and fingerprints. They also did a 7-year background clearance which took a few hours at their location. I waited about 2 weeks for the class to start.
Confirmed questions3 questions
- Can you do a role play of a collection call and tell me about your goals at previous jobs?
- Are you willing to do a 7 year background check for where you have lived and worked and your credit, and verify past employment?
- Do you have a student loan that's currently in collections?
National Credit Services
Account Representative
Entry Easy Neutral experience Accept offer 5 rounds
Interview process
Recruiter call Phone screen Onsite Recruiter call Onsite
Interview formats
Behavioral Technical Other
I was cold-called by a recruiter for an on-the-spot phone interview. I called her back and we had a chat where she gave me an overview of the role and asked about my background. Then, I went in for an in-person interview with the recruiter. This involved a bunch of tests: typing, math, grammar, and personality. After about an hour of testing, we had a really repetitive conversation for another hour, where she went over my test results. I was then called in for a second interview, which was exactly the same as the previous two, just with a higher-level manager.
Confirmed questions5 questions
- Can you tell me about your past experiences?
- What do you consider to be your greatest strengths?
- What do you think are your biggest weaknesses?
National Credit Services
Collection Manager
Mid Average Negative experience No offer 3 rounds
Interview process
Recruiter call Take home Onsite Background check Offer
Interview formats
Behavioral Technical Other
First, a phone chat with HR/Recruiter. If you pass that, you get an application and a personality test. Then, an on-site interview happens, which includes another personality test and various skills tests. One of the tests is a typing test, so if you haven't really typed a paragraph since high school, get ready. They are serious about this typing test for some reason. Also, you can't have your cell phone on you at the facility - you have to leave it in your car or give it to the receptionist.
Confirmed questions2 questions
- Were any of the questions asked during the phone interview the same as those asked during the on-site interview?
- Were the questions asked a mix of behavioral and skills assessments?
National Credit Services
Collector
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Background check
Interview formats
Behavioral Technical Other
They asked standard questions and then wanted to get to know me personally. There was a quick typing speed and basic math test on the computer, and also a personality test. It wasn't difficult at all.
Confirmed questions3 questions
- Can you tell us about yourself?
- Describe a time you had to deal with a difficult customer.
- Tell us about your previous work experience.
National Credit Services Interview Questions
Quoted word for word from National Credit Services interview reports.
“What is a SAN (Storage Area Network)?”
Read reports →“Can you explain what DNS is?”
Read reports →“Explain the OSI model.”
Read reports →“Do you have a student loan that's currently in collections?”
Read reports →“How do you cope with being turned down?”
Read report →“What is the very first step you should take upon receiving an inbound phone call?”
Read report →“Were any of the questions asked during the phone interview the same as those asked during the on-site interview?”
Read report →“Are you willing to do a 7 year background check for where you have lived and worked and your credit, and verify past employment?”
Read report →“Is this a long-term or short-term opportunity for you with NCS?”
Read report →Formats, difficulty and experience
Across all 11 National Credit Services interview reports.