National Automotive Experts Interview Questions
& Process

I applied online and then a hiring specialist emailed me to set up a phone interview. It went well and they asked me to come in for a tour, an assessment, and an in-person interview with the manager. This visit lasted about 3 hours and I met with the manager and the supervisor. For the job I applied for, I thought the interview was too intense. A lot of questions were asked and it was pretty intimidating. I was sweating by the end of it! That's why I gave it a thumbs down. But I guess I must have done something right because I got the job.

The interview process involved an initial phone screen, followed by an in-office assessment of job-related skills. Then there were several in-person interviews. The office was nice and it seemed like the company cared about its employees. I got an offer, but the cost of health benefits for my family was extremely high (over $1,000/month). The PTO was also not competitive (2 weeks for an experienced person), and the attendance policy was a major drawback. It's a point system instead of sick time, and you lose points if you're even 2 minutes late. They wouldn't negotiate more vacation time. The salary offer was the same as my current salary, which felt insulting given our previous discussions about my expectations. Maybe offer different benefits for admin vs. call center staff, as this might be standard for car dealerships but not typical for a corporate setting. Despite the negatives about benefits and the attendance policy, everyone I met was very friendly, and it seemed like a good work environment.

It was a 3-step interview process. First, I talked to Tina, the Hiring Specialist, who was really nice. Then, I met with Dan and Tom from the software team. The last interview was with Jim, the VP of technology. Everyone was friendly, and the interviews felt like normal conversations, not rigid like some places. The process was good and really clear. Unlike some companies that leave you hanging, Tina kept in touch during the waiting times, letting me know what was up. This made waiting for a decision much less stressful!

The process was pretty involved, taking about three steps. It was a bit of a lengthy process but totally worth it since the company is great and very welcoming. It started with a phone screen, then a walkthrough, and finally, an interview followed by a final interview.