Modsy Interview Questions
& Process

The interview process involved three stages. The first stage was a phone interview with someone based in San Francisco. I experienced a minor technical issue with Zoom, but the interviewer was understanding and switched to calling my cellphone. I felt a good connection with the interviewer. The second interview was conducted in person at their Portland office. The two interviewers were friendly and asked questions similar to the first interview. They were attentive and took notes while I answered. The final interview was with the head of Customer Success in San Francisco. She was also very friendly and took notes as I spoke. Overall, I felt heard and that they were genuinely interested in getting to know me.

I applied for the job and was sent a style quiz and project to see if I would advance. Then, I received a call saying I was accepted and they explained the training required BEFORE getting hired. They stated I'd get $300 for completing training IF I were hired. It felt a bit suspect, but I went for it because I was desperate. The training is a full week of work, and I suspect it might be illegal unpaid training disguised as a contractor clause. I didn't finish the training because I realized the pay was too low for the amount of work. They claim it's $30/hr, but you'd have to be incredibly fast to finish in two hours, and they pay per project, not per hour. Employee reviews suggest it's almost impossible to work that fast. I wasn't sure if I'd even pass the training, so I stopped, even though I'd already invested most of my week. Additionally, there are no benefits, and they can terminate employment at any time. They seem to be recruiting a large number of people, knowing many won't pass or will leave quickly. It's really not worth it unless you're desperate, and current employees should consider organizing against this shady company.

The initial interview stages before the in-person interview were straightforward. I found the hiring manager to be very responsive throughout these steps. The onsite interview itself wasn't overly challenging, it was pretty simple and mostly behavioral questions. A few interviewers seemed distracted by their computers, but I figured that's how startups can be. I was told I'd hear back about the outcome within about a week after the interview. That's when things went downhill. I followed up a couple of times after the timeframe passed and got no response. Having done many interviews, I know you don't get every job. But it's standard practice to at least give an update to close things out. It was ironic because the interview focused a lot on openness and communication, so I was surprised by the lack of it in their process. It goes a long way for candidate experience to just give an update on where you stand after going through the whole process.

The first interview was quite unusual. The recruiter was late without an apology and immediately started asking situational questions. Typically, one would first discuss the role, the candidate's background, and then delve deeper. This approach was absent, with a direct dive into questions. It felt impersonal and made it difficult to connect. The recruiter seemed disengaged, leading to a one-sided conversation. If this reflects Modsy's communication style, I'm glad I chose a different company. My advice to management is to train your recruiting staff; the person I spoke with showed no interest in building rapport, and the entire process felt backward. A terrible experience.