Microsoft Account Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 267 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Microsoft.
Microsoft
Customer Success Account Manager
Intern Easy Positive experience Accept offer 3 rounds Same day
Interview process
Onsite
Interview formats
Behavioral Case Other
There are at least three interview rounds on the same day, each lasting 45 minutes, where you get scenario-based questions that test how you handle unique customer situations.
Confirmed questions1 question
- A client has low usage of the Microsoft products they purchased. How would you not only address this issue but also work on increasing the client’s usage?
Microsoft
Account Manager
Mid Average Positive experience Decline offer 1 round About 2 months
Interview process
Onsite
Interview formats
Behavioral
Les entretiens sont plutôt classiques, sans questions pièges. C’est assez rassurant. On nous met aussi dans une atmosphère qui favorise le dialogue et les échanges. Au final, pas de grosses surprises, mais comme dans toutes les grandes entreprises, il y a beaucoup de monde pour peu de places.
Confirmed questions8 questions
- Peux-tu te présenter rapidement en quelques mots ?
- Pourquoi souhaites-tu travailler chez Microsoft ?
- Qu’est-ce que tu connais de la culture d’entreprise de Microsoft ?
Microsoft
Customer Success Account Manager
Mid Average Negative experience No offer 3 rounds About 4 months
Interview process
Onsite Panel Group
Interview formats
Behavioral Case Presentation Group Other
There`s a role play made of 3 interviews. One is with a BPO, one with a colleague, and one with a manager or more. They put you through every possible scenario and situation where your customer is upset, angry and basically wants to kill Microsoft. They expect you to know their processes like you`ve been working at Microsoft for 10 years. Also there is no feedback, and I heard this happens even with internal applicants.
Confirmed questions1 question
- Describe the service support and your approach for a customer who has critical issues. How do you handle stress and multi-tasking? What do you know about IoT, SaaS, and Microsoft on-premises solutions? How would you explain Azure to a senior who has no idea how the cloud works? What situations with narrow minded and impatient customers did you deal with, and how?
Microsoft Account Manager Interview Questions
Quoted word for word from Microsoft interview reports.
“If there is a market that Microsoft did not do well in, will you suggest Microsoft keeps standing in this market or not?”
Read reports →“Where do you imagine yourself in 5 years from now? How many people get to Oriente Metro and Train Station each day?”
Read reports →“I want to remodel my kitchen. Walk me step by step through how you would go about remodeling my kitchen the way I want it?”
Read reports →“You are out at dinner with a customer and the customer is clearly drunk and keeps bad mouthing not just you but Microsoft, basically saying Microsoft sucks and you don’t provide any value. What do you do?”
Read reports →“If a client was paying for, say, $2MM a year of Azure services but only using a fraction of that, like $300k worth, what would you do to help them get more value and actually use more of what they’re paying for?”
Read report →“The MS Account rep gives you tickets to a pro basketball game so you can take the customer and hopefully talk about a specific project. At the game, you and the customer discuss the project and he says he’s chosen a non-Microsoft solution and tells you not to say anything to the MS account rep. When you get back from the game, the Account rep asks what you discussed and if the customer has made a decision about the solution. What do you do? Do you tell the Account Rep?”
Read report →“A client has low usage of the Microsoft products they purchased. How would you not only address this issue but also work on increasing the client’s usage?”
Read report →“If a customer asks you for something by the end of the day and you already know it’s not possible to deliver, and at the same time your manager also wants something finished by end of day, how do you deal with that, knowing it can’t all get done?”
Read report →“If you were in a client meeting alone that took a month to schedule and you get an urgent call from another client needing help right away, what would you do?”
Read report →Formats, difficulty and experience
Across all 267 Microsoft interview reports.