mHelpDesk Interview Questions
& Process

First, an HR person called me. Then, I spoke with the head of the department. After that, I came in for an in-person interview where I met with several different people. The HR person I interviewed with was really responsive, kind, and personable. The head of the department I was interviewing with was the same, and they answered all my questions quickly and kindly too. The CEO, an incredibly inspiring woman, also spent a good amount of time chatting with me. Everyone involved really went the extra mile to talk with me and be available. Honestly, it's the best interview process I've ever been a part of.

I was contacted on LinkedIn by HR and the hiring manager to talk about the position. We had a phone call where they told me the basics of what they were looking for. Then, another call was set up with the Head of Engineering to discuss the role more deeply. That call was about 45-50 minutes long, covering the environment, the job duties, and some general questions about my current job and experience. I asked about the salary and exact title, but they didn't give me an answer, saying HR should have covered that. After checking with HR, I still didn't get a clear answer on pay, just that it was 'competitive,' and the title was undecided. A few days later, HR called to set up an in-person interview at their HQ. I went in and met the Head of Engineering, the CIO, and some engineering team members. It was a one-on-one with the Head of Engineering and then a panel interview with the CIO and the team. The interview took over 2 hours, with typical IT questions and more specific details about what they needed for the role. It was a good, professional interview, and I felt all my questions were answered. The Head of Engineering said I'd hear back in a few days about the next steps. A week passed with no word, so I contacted HR. They said the Head of Engineering would reach out soon and asked how I felt about the interview. I never heard back from mHelpDesk, so I assume the job was filled. The whole process took over 3 weeks. It wasn't a bad experience overall, but since the company is small and growing, their process and communication could be better.

The interview process was really professional and respectful. They kept their word and everyone I talked to was genuinely interested in discussing the role. It was a mix of phone chats, one-on-one meetings, and group interviews. They didn't ask basic resume questions, which felt like they actually read my resume beforehand. Everyone seemed to get the company's goals, challenges, and what this job is all about. The questions made me think and required some prep, touching on the job itself, how I'd fit the company, and the overall culture. Every person on the panel was someone I would be working with, and they were all keen on finding the right fit.

The whole interview process was pretty smooth and I liked how fast they answered my questions. It started with a phone screen, then a phone technical interview with some engineers. After that, I went to their HQ for an on-site where I met with different people from the company, like engineers, PMs, and directors, in either one-on-one or group settings. They also had me do a project beforehand, which I then had to talk about during the on-site. Finally, there was a last HR call to wrap things up.