Medicus IT Interview Questions
& Process

The process started off great with a quick response to my application and a phone interview with HR the next day that went well. Then I had to do two tests, one job-related and another that felt like an IQ or personality test, which I thought was a waste of time. So in the first 3 days, I did the phone interview and both tests. After that, things slowed down a lot. I didn't hear back for two weeks, and only after I followed up did HR say they needed to talk to the hiring manager. A week after that, I got an invite for a video interview, which also went well. The questions were mostly scenario-based and fair. I felt good about my answers and my experience, and I even heard from a contact that I made a good impression. The problem wasn't not getting the job, it was the complete lack of communication afterward. I waited two weeks, emailed HR, and got no reply. I found out later they'd already picked someone else right after my interview, but they never told me. It's been six weeks since my last interview, and I still haven't gotten any official word or closure from HR. This kind of silence after putting a candidate through so many steps and waiting weeks is just unprofessional. Honestly, I'm glad I didn't get the job because if this is how they handle hiring, it might show how they operate internally. I hope this helps others know what to expect and I hope the company improves its communication with candidates.

I put in my application through LinkedIn and a recruiter from the company reached out. We had an initial phone chat, and then a video interview pretty soon after. My situation was a bit unusual since I had applied to this company before and didn't get in because I lacked a degree and sufficient experience. This time, I was hired as a Help Desk Technician, which is a step below Level One Support. There were also two assessments to evaluate my technical skills and my work style/interpersonal skills. They were a bit tough, but I managed to score slightly above average.

The interview process started with a preliminary screening call, followed by an interview. Although the job was advertised as an entry-level Level Two Customer Support role, they expected someone with mid to senior-level experience as a hybrid Network Engineer/System Engineer. This was in addition to handling customer calls and site visits, which seemed unreasonable for the offered pay. After I completed a four-hour assessment, with two hours focused on advanced networking and VMWare/AD administration, I was already hesitant. I decided to proceed with the in-person interview, which I later regretted as it was a waste of time. The interview felt unprofessional and insulting. They scheduled me to come into the office during COVID, and even though I was okay with it, it seemed unnecessary since only one manager was present in person, while the others were remote via Microsoft Teams. However, only the person who conducted my phone screen actually joined the Teams call. Two expected managers never showed up, and one left after a minute without a word. The manager I met in person offered a tour of the building, which I accepted. The office space was small but nice, with good amenities. Unfortunately, the poor interview experience, below-market pay, and unreasonable expectations overshadowed any positives. I would not recommend interviewing here.

The process kicked off with a recruiter call to discuss the role and my background. Then, I had a phone chat with the head of HR, diving deeper into the position, company, and my experience. Next up was a virtual panel interview with HR, the Director of Client Success, and the Sr VP of Sales. This was a comprehensive check to see if my skills, experience, and personality aligned with the job, company objectives, and team dynamics. After that, I completed a detailed online assessment, which was the most thorough behavioral assessment I've encountered. The final stage was an onsite panel interview with the initial three interviewers plus the CEO, which felt more like a collaborative discussion about the role and future vision than a Q&A. Following these meetings, I received a job offer from HR and the Sr VP of Sales.