M & M's World Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 14 interview experiences · FREE TO READ
Which role are you interviewing for?
4 roles · 14 reportsCandidate interview experiences
First-hand accounts from people who interviewed at M & M's World.
M & M's World
Sales Associate
Entry Average Neutral experience No offer 3 rounds
Interview process
Recruiter call Group Technical screen Background check
Interview formats
Behavioral Group Technical
I applied in the store and got a call from them after 10 days for a phone interview. They invited me for an interview and told me about the salary (8.30GBP/hr) and that it was a part-time position. The interview was in their store basement in Leicester Square. After security, I entered a room with 6 other candidates for a group interview. I was the first to introduce myself. Then, everyone was asked about their strengths and weaknesses. We then waited outside for a call for a one-on-one interview with the hiring team (3 people: 2 female, 1 male). I went in and was asked about my customer service experience, my greatest strength and weakness, and the reasons behind them. I was asked if I had questions, and I said no, even about salary. They called me later that day to say I was rejected.
Confirmed questions4 questions
- Tell me about your greatest strength and weakness.
- What customer service experience do you have?
- What is your greatest strength and why?
M & M's World
Guest Experience Associate
Entry Average Positive experience No offer 1 round
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral
I submitted my application online and then got a call two weeks later to set up the interview. They also mentioned bringing a resume copy for the manager. Parking was a bit tough, so I had to park at a casino nearby. I got there a few minutes early, but they were running about 15 minutes behind, so I waited in their staging area. Then, I was brought into the back office. The manager closed the door, offered me a seat, and sat down. He looked at my resume and went through a packet of questions. Most were typical, but a few were a bit different. The whole thing took about 15 minutes. We shook hands, and I thanked him as I left.
Confirmed questions1 question
- Tell me about a time when something you said at work negatively affected you later.
M & M's World
Merchandiser
Entry Average Positive experience Accept offer 1 round
Interview process
Group Onsite
Interview formats
Behavioral Group
It was a group interview held at a hotel right across from the store. They split us into smaller groups for the interviews. They provided refreshments and some managers came in to share their experiences, talking up how great the company is.
Confirmed questions6 questions
- Can you tell us about your background in retail sales?
- How do you interact with customers on the sales floor?
- What are your techniques for increasing sales per customer?
M & M's World
Guest Experience Associate
Entry Average Positive experience Accept offer 1 round
Interview process
Group
Interview formats
Group Behavioral
We had a group interview, and the interviewer was super enthusiastic and made it really comfortable. They asked some easy questions about our past work and school experiences. It was really friendly, the energy was good, and the whole thing wasn't boring at all.
Confirmed questions1 question
- Could you start by telling us a bit about yourself?
M & M's World Interview Questions
Quoted word for word from M & M's World interview reports.
“What m and n character are you”
Read reports →“What are your techniques for increasing sales per customer?”
Read reports →“Could you please take a random store item and try to sell it to the other people in your group interview?”
Read reports →“Tell me about a time when something you said at work negatively affected you later.”
Read reports →“Share an instance where you exceeded customer expectations.”
Read report →“Can you describe a situation where you relayed different information to different people, and it led to negative consequences? What lessons did you take away from it?”
Read report →“Can you share an instance where you exceeded expectations to assist a guest?”
Read report →“How do you manage customer concerns or issues?”
Read report →“How do you interact with customers on the sales floor?”
Read report →Formats, difficulty and experience
Across all 14 M & M's World interview reports.