Lux Research Customer Success Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Lux Research.
Lux Research
Customer Success Manager
Lead Easy Positive experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
Matt Cassel from Lux reached out on Linkedin because I seemed like a good fit for a customer success role. He was really flexible and easy to communicate with. The conversation then moved to Cole Fox. Cole did a good job figuring out what I wanted to accomplish at their company. We then realized I might be a better fit for a leadership position. Cole was happy to keep explaining more about Lux.
Confirmed questions1 question
- Could you tell me about your career goals?
Lux Research
Customer Success Manager
Mid Easy Negative experience No offer 4 rounds
Interview process
Recruiter call Phone screen Onsite Take home
Interview formats
Behavioral Technical Other
I applied online and after a month, Lux contacted me. My initial HR interview was a no-show; I had to chase them and was told they were in another meeting, but still checking emails. The first call was quick and unprofessional. Then I had a 30-minute interview with the hiring manager. After that, I had a 3-hour in-person interview at their Amsterdam office with different people, which felt disorganized as they asked the same questions. Finally, I had another phone interview with two people, and the company still seemed very disorganized. Throughout the process, speaking with 8 different people, I also completed the lengthy Caliper Assessment, which was described as a personality test but included IQ questions. I was then informed via a short email that my application would not be taken further, and when I asked for feedback or assessment results, I received no reply. I wouldn't recommend this company unless you're a tech enthusiast who doesn't need an organized workplace that values people.
Confirmed questions3 questions
- How do you stay updated on technology trends?
- Could you share your customer retention rate?
- What was the revenue generated by each client?
Lux Research
Customer Success Manager
Mid Average Positive experience No offer 4 rounds
Interview process
Recruiter call Phone screen Background check Onsite
Interview formats
Behavioral Technical Other
Applied online via Zip Recruiter on 1/19. Lux recruiter reached out on 1/31. Had three phone interviews: 1st on 2/7 with the recruiter, 2nd on 2/9 with the Managing Director of North American accounts (my direct manager). After the second phone interview, I spoke with the head of HR on 2/14 and did an online Calliper Assessment. Then, an in-person interview at Boston HQ on 2/16. Met with 4 people: the Managing Director (already spoken to), an engagement manager, a sales executive, and a senior research analyst. The first three interviews were casual chats about my experience. The research analyst was the most challenging, probing my motives and asking why I hadn't applied sooner. Overall, a great interview process, but no offer.
Confirmed questions2 questions
- Tell me about a time you managed a client whose expectations weren't met.
- What's your reason for applying to Lux Research?
Lux Research Customer Success Manager Interview Questions
Quoted word for word from Lux Research interview reports.
“What was the revenue generated by each client?”
Read reports →“How do you stay updated on technology trends?”
Read reports →“Could you share your customer retention rate?”
Read reports →“What's your reason for applying to Lux Research?”
Read reports →“Tell me about a time you managed a client whose expectations weren't met.”
Read report →“Can you share an instance where you had to manage a challenging client relationship and how you resolved it?”
Read report →“Could you tell me about your career goals?”
Read report →“Tell me about your experience working directly with clients.”
Read report →Formats, difficulty and experience
Across all 6 Lux Research interview reports.