Lumen Account Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 47 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Lumen.
Lumen
Account Manager
Senior Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Phone screen
Interview formats
Behavioral Technical
First, there was a virtual interview using HireVue where they asked questions about my past experience and included a memory game at the end. I had to use the STAR method for my answers, and each response had a 3-minute time limit. After that, I had an interview with the manager, followed by an interview with the director.
Confirmed questions1 question
- Can you describe a situation where you successfully resolved a customer issue?
Lumen
Account Manager
Entry Average Neutral experience Accept offer 1 round
Interview process
Recruiter call Onsite
Interview formats
Behavioral
This was easily the most simple interview that I've ever had. Very few questions and very informal. Only one interview with the sales manager. Lots of, "tell me what you'd do in this situation". I was given the opportunity for this position coming from the residential side. The easiest interview I've had. I almost feel like they had made their decision before the interview. I'm sure most interviews are not this simple. Surprisingly, I only interviewed with the sales manager, there were no other parties involved in the interviewing process. I feel like they were in a hurry to fill this position.
Confirmed questions2 questions
- What's your strategy for generating leads?
- Describe your approach to a given situation.
Lumen
Technical Account Manager
Mid Easy Negative experience No offer 4 rounds
Interview process
Phone screen Onsite
Interview formats
Behavioral Technical
After phone screens, I had an onsite interview. The first person I spoke with was different than expected and was working from home on a poorly charged phone while I was in a conference room. They said their main criteria was customer orientation within established parameters. The second interview was with someone from Engineering, who said their main criteria was taking care of the Engineers. The third person represented Customer Satisfaction and emphasized "Following Procedures." After this, I was told they felt I wouldn't do well with procedures, which surprised me since I found a lack of direction challenging in my current TAM role. My impression is that this company is very silo'd, not as agile as they seem, and might be a tough environment for a TAM.
Confirmed questions1 question
- Can you describe an instance where you had to go around established procedures?
Lumen Account Manager Interview Questions
Quoted word for word from Lumen interview reports.
“Can you explain SD WAN in a user environment and how you would position it?”
Read reports →“What do you think you need to improve as a person?”
Read reports →“What strategies would you use to bypass gatekeepers and reach the key decision-maker?”
Read reports →“Tell me about a class you enjoyed in college and the reasons for your choice.”
Read reports →“How would you handle a situation where engineering resources were assigned to fix a customer's problem, but the customer fixed it themselves and refused to pay? Would you give them credit or insist on payment?”
Read report →“What actions did you take when a significant, large sale was lost?”
Read report →“Can you share an instance where your extra effort was recognized and rewarded?”
Read report →“Can you explain in detail how you go about getting new customers?”
Read report →“Can you recall a time when you felt most fulfilled in your job?”
Read report →Formats, difficulty and experience
Across all 47 Lumen interview reports.