Lugg Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 4 interview experiences · FREE TO READ
Which role are you interviewing for?
3 roles · 4 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Lugg.
Lugg
Dispatcher
Entry Easy Neutral experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interview process was great and easy! Communication was simple and easy. The people I worked with were easy and fun. I also enjoyed that they took the time to answer my questions.
Confirmed questions1 question
- Can you describe your experience as a dispatcher?
Lugg
Customer Service Representative
Entry Average Negative experience No offer 4 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
I had four to five interviews over zoom, each lasting between 15 and 30 minutes. They were pretty basic interviews, mostly focused on seeing if I would accept their low pay range, even if I was qualified.
Confirmed questions8 questions
- Good morning, I have a client in need of bed removal from his apartment and he does not have access to smart phone. Can we please get an estimate of how much this would cost. Please call me at 616xxxxxxx.Thanks,Tina
- Hi,This is Grace. I scheduled Lugg delivery for my furniture purchased from Restoration Hardware warehouse sale at Richmond CA this morning at 11am.They promised to load the items before 2pm and will be delivered by 9pm. However, I have not received any updates after I booked the service. This has been the second time that I ran into this issue. If you see my Lugg history, you can see I had the same issue last April. Without any update, should I waste another night and day to check my phone every single minute?LUGG,please respect to your customer! There is no phone call, no online chat anymore. So I even don't know where is my items. Also, will Lugg ask its customer to wait for their items till midnight EVERY TIME?I hope I can hear by from Lugg before 9pm, as this is what Lugg promised when we booked the delivery.Please please give me an update regarding the delivery status at 516-xxx-xxxx
- Hello,I just got an email saying there was delays with my movers. They were supposed to be here in 10 minutes and I specifically booked this time because I have a final exam today. Is there any way I can get someone to come sooner?
Lugg
Operations Associate
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Take home
Interview formats
Behavioral Other
The interview process began on December 7th. I had an initial phone call with Alex that was about 15-20 minutes long. Following that, he gave me a written assignment to complete. After I submitted the written assignment, I haven't heard back from him even after following up twice. It is now January 3rd.
Confirmed questions1 question
- Can you tell me about your previous work experience?
Lugg
Operations
Entry Easy Negative experience No offer 3 rounds
Interview process
Recruiter call Onsite Background check
Interview formats
Behavioral Other
They reached out because they thought I'd be a good fit. We met for coffee for a casual chat where I mostly asked them questions about the role and the company, and shared some of my background. Since it's a small team, things were a bit disorganized, and there wasn't a clear timeline or sense of urgency. We met for coffee again, and it was more of the same, though I had more specific questions this time. They didn't ask me many questions directly. Then, they invited me to come in and 'work with them for the day' to see the product and get a feel for the daily tasks. After a few hours and lunch, they told me they had another candidate coming in and would follow up in a few days. It's been two weeks with no response. They really wasted my time.
Confirmed questions1 question
- Could you tell me about your previous experience?
Lugg Interview Questions
Quoted word for word from Lugg interview reports.
“Hello!I am going to need to move a queen sized bed, two small night stands, and a small dresser.I was wondering if the pick up truck would be enough or if I would need to get a van?Thanks,Mariya”
Read reports →“Hi,This is Grace. I scheduled Lugg delivery for my furniture purchased from Restoration Hardware warehouse sale at Richmond CA this morning at 11am.They promised to load the items before 2pm and will be delivered by 9pm. However, I have not received any updates after I booked the service. This has been the second time that I ran into this issue. If you see my Lugg history, you can see I had the same issue last April. Without any update, should I waste another night and day to check my phone every single minute?LUGG,please respect to your customer! There is no phone call, no online chat anymore. So I even don't know where is my items. Also, will Lugg ask its customer to wait for their items till midnight EVERY TIME?I hope I can hear by from Lugg before 9pm, as this is what Lugg promised when we booked the delivery.Please please give me an update regarding the delivery status at 516-xxx-xxxx”
Read reports →“Hello,I have some Lugg movers here helping me move my stuff to my new apartment. In my move request, I took a photo of my media console and asked for it to be moved. I measured it and the dimensions fit the van’s. I also moved it to my current apartment using the same Lugg type (van) as last time.Now that the Lugg-ers are here, they say the console does not fit in the van. They took the time to move it down to try to squeeze it in, but when it didn’t fit they had to bring it back up.I’m disappointed because all signs pointed to the console fitting, but now I’d need to pay another pair of movers to get it to the new apartment. Would you be able to credit my account so that I can use a Lugg Pickup to get the console over to the new apartment? (Stanley says it should fit in one of those).Thank you,”
Read reports →“Hello,I just got an email saying there was delays with my movers. They were supposed to be here in 10 minutes and I specifically booked this time because I have a final exam today. Is there any way I can get someone to come sooner?”
Read reports →“Can you describe your experience as a dispatcher?”
Read report →“Can you tell me about your previous work experience?”
Read report →“Could you tell me about your previous experience?”
Read report →Formats, difficulty and experience
Across all 4 Lugg interview reports.