Looking Glass Community Services Interview Questions
& Process

I applied online and got a call for a preliminary interview the next day about my experience with kids. Then, I had to set up another interview for the following morning. Two supervisors interviewed me for about 50 minutes, and then asked for my references. My references were contacted the same day, and I got the job offer the next morning.

I was first called and had a quick phone chat to make sure I understood the job. Then, I was invited for a site visit, which I did. They showed me around and told me more about the job. At the end, they asked if I was still interested, and I was. The next week, I had an interview. It was a panel interview with three people. They asked me questions about how I'd interact with youth, handle a crisis, deal with phone conflicts, and about my knowledge of homeless/runaway youth issues. They also asked a lot about my views on diversity and cultural awareness. It really helps to know about PYD and RHY issues. While many staff have degrees, not all do. They're strict about scheduling, so having flexible availability is key.

I went to a job fair hosted by Looking Glass and spoke to someone about their residential girls' program. They mentioned needing a full-time day shift staff member and generally discussed the program before expressing interest in me. The initial chat lasted about ten minutes and was casual. Afterward, I was directed to the HR table to complete paperwork, similar to other attendees. A week later, I attended an orientation where I set up direct deposit and an employee email. I was informed I was already on payroll and would be paid for the four hours spent there. Filling out paperwork was difficult as I lacked basic information like my job title or program details. I hadn't been offered the position or told I was hired, so this was unexpected. My new supervisor contacted me the next day and arranged for me to start a few days later. She then requested additional training the following day, but I couldn't make it due to the short notice. My availability concerns weren't addressed when I mentioned them to my supervisor, and I wasn't even told where to report for my first day. It seemed like their priority was filling positions rather than ensuring the chosen candidate wanted the job. Their poor communication has been frustrating, and despite being technically hired, I won't be proceeding with this organization.

I applied for the job on indeed and heard back through email less than a week later. They invited me to an in-person group interview at their facility with one other candidate. We were both asked the same questions in a snake order.