Kabbage Customer Support Representative Interview Questions
& Process

My interview process included a three part interview. The first was a short 30 min introductory conversation with my hiring manager. He gave me a brief synopsis of the company and asked about my past customer service experience. The second interview was a group interview with the Customer Service Lead staff. They asked me a lot of fun and in-depth questions to see if I would be a good cultural fit for their team. The last interview was with a Head Kabbage. She asked some pretty amazing questions that gave her a feel for how well I worked under pressure.

The first step was an hour phone call, which covered the most basic stuff. Then, there was an in-person interview with three parts. First, I met my supervisor to talk about day-to-day work and hours. Then, I met the head of the department to learn about the company's history and performance. Finally, there was a really unique interview with 'Cs' that felt like a game show, checking my personality fit.

The interview process was pleasant but not well-organized. They had pretty random follow-up times and really stretched out the hiring process with four rounds of interviews over a whole month, only to reject me in the end.