John Lewis Retail Associate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 10 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at John Lewis.
John Lewis
Store Assistant
Entry Difficult Negative experience No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
It was a long and difficult interview process. Some employees were not helpful when I asked for directions to the interview room. The atmosphere felt a bit cliquey, and it seemed like they weren't keen on having me work there.
Confirmed questions1 question
- Could you tell me about your favorite product available at John Lewis?
John Lewis
Retail Assistant
Entry Easy Positive experience Accept offer 1 round
Interview process
Group Presentation
Interview formats
Group Presentation
We had a group interview, it was pretty straightforward. First, we did a quick intro chat, then we were split into groups of about 4 or 5 people. Each group got a scenario with some objectives for putting on a Christmas event. We had 5 minutes to read and make notes, and then 15 minutes to discuss it as a group.
Confirmed questions1 question
- What's your strategy for approaching customers?
John Lewis
Retail Assistant
Entry Average Positive experience Accept offer 1 round
Interview process
Group Recruiter call
Interview formats
Group Behavioral
We had a group interview with 7 other people applying for a temporary Christmas retail assistant role. The task was to plan a Christmas event in the store together. Four hiring team members watched us brainstorm and plan for 15 minutes. Afterward, they chatted with us for 5 minutes and asked questions. The staff were really friendly, and it felt quite informal.
Confirmed questions1 question
- Can you plan a store Christmas event with 2 activities, 2 food and drink suggestions, and 2 products to showcase and sell?
John Lewis Retail Associate Interview Questions
Quoted word for word from John Lewis interview reports.
“Can you share some ideas for events and activities to be organized during the lead-up to a big event in the city?”
Read reports →“Could you tell me about your favorite product available at John Lewis?”
Read reports →“Can you plan a store Christmas event with 2 activities, 2 food and drink suggestions, and 2 products to showcase and sell?”
Read reports →“Tell me about customer service; how would you approach a customer who looks lost?”
Read reports →“What areas do you think you need to improve in?”
Read report →“What's your strategy for approaching customers?”
Read report →“Can you describe how you would deal with a challenging customer?”
Read report →Formats, difficulty and experience
Across all 10 John Lewis interview reports.