John Lewis Customer Assistant Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 10 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at John Lewis.
John Lewis
Customer Assistant
Entry Average Positive experience Accept offer 1 round
Interview process
Group
Interview formats
Group Presentation Behavioral
It was a group discussion process. We were given a situation, and the interviewer asked us to find the best solution individually. At the end of that task, we had to read out our answer and share the logic behind that. Later on we had to find out the best as a group among our own answers.
Confirmed questions2 questions
- Can you tell me about yourself?
- Why are you a good fit for this role?
John Lewis
Customer Assistant
Entry Average Neutral experience No offer 1 round
Interview process
Group
Interview formats
Group Case
We had a group interview, and we were asked four scenario-based questions. We got 5 minutes to jot down our own thoughts, and then we had a 15-minute group discussion.
Confirmed questions1 question
- How would you advise Leo, who is shopping for menswear and unsure how to dress for a mix of casual and formal parties, including one with new colleagues?
John Lewis
Customer Assistant
Entry Easy Positive experience No offer 1 round
Interview process
Group Presentation
Interview formats
Group Presentation Behavioral
So we were given 4 scenarios at a table with 3 other people. We had 5 minutes to write down our thoughts individually, then 15 minutes to discuss as a group. Two John Lewis employees were observing to see how the conversation flowed. It was pretty relaxed and chill, the whole thing lasted about 30 minutes. My advice would be to try and contribute when you can, and don't overthink it. I think I was trying to come up with complicated answers when simple ones would have been fine too. Also, 5 minutes isn't a lot of time to write, so be quick!
Confirmed questions1 question
- How would you help a stressed customer in the perfume section find a non-generic, luxurious, and unique present for their in-laws?
John Lewis Customer Assistant Interview Questions
Quoted word for word from John Lewis interview reports.
“How would you advise Leo, who is shopping for menswear and unsure how to dress for a mix of casual and formal parties, including one with new colleagues?”
Read reports →“How would you help a stressed customer in the perfume section find a non-generic, luxurious, and unique present for their in-laws?”
Read reports →“How would you pitch this idea to customers”
Read reports →“What would you do if you were busy with a task and a customer needed assistance?”
Read reports →“What is your availability in terms of hours?”
Read report →“What led you to choose our company?”
Read report →“Can you describe an experience you've had in customer service?”
Read report →“Why are you a good fit for this role?”
Read report →“Could you share some examples from your previous experiences?”
Read report →Formats, difficulty and experience
Across all 10 John Lewis interview reports.