John Lewis & Partners Sales Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 300 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at John Lewis & Partners.
John Lewis & Partners
Sales Assistant
Entry Average Positive experience No offer 2 rounds
Interview process
Group Panel Background check
Interview formats
Group Behavioral
It was a group interview where we were given a task to talk about. It was a Christmas event kind of thing so we talked about how to boost sales. My advice will be to always be engaged. I went there with only five good points I could mention, but my team always had something to say, even if they weren't as strong, which put me at a huge disadvantage. After that, we had one-on-one interviews, and I received an email on whether we were successful or not a few hours after the interview. Overall the interview will be fine if you did enough research and if you know a thing or two about working in sales.
Confirmed questions1 question
- How would you get a team member who is not contributing much to participate?
John Lewis & Partners
Sales Support
Manager Difficult Negative experience Decline offer 3 rounds
Interview process
Take home Technical screen Onsite
Interview formats
Technical Behavioral
The online assessment was okay, but the actual assessment part was tough. It had way too many questions, and I felt uneasy with one of the interviewers. It seemed like they were interviewing me for a senior management role instead of a junior one.
Confirmed questions1 question
- There were a lot of questions asked, and I felt uncomfortable with one of the interviewers.
John Lewis & Partners
Sales Assistant
Entry Difficult Neutral experience No offer 1 round
Interview process
Group
Interview formats
Group Presentation
This was for a temporary Christmas role in Stratford. We had a group assessment where we had to brainstorm activities and events for Christmas in the store, decide on food and drinks to offer, and select products to display at the front, explaining our choices. It also touched upon trends. The scenarios weren't typical customer ones. After that, we had to write down our availability. The whole thing took about an hour and a half.
Confirmed questions4 questions
- What sorts of activities would you plan for the store during Christmas?
- What food and drinks would be offered?
- Which products would be showcased at the front of the store, and what's the reasoning behind those choices?
John Lewis & Partners Sales Representative Interview Questions
Quoted word for word from John Lewis & Partners interview reports.
“What would you advise a woman who is unsure whether to buy a joint gift or separate gifts for her parents?”
Read reports →“Sandra has this much money to spend and she is interested in gift food and the hamper selection, how would you approach this?”
Read reports →“What would you do if a customer's order for a popular, out-of-stock dinner plate set arrived broken after a 3-week wait?”
Read reports →“What action would you take if a customer arrived to collect their items and you discovered they were damaged?”
Read reports →“What is your recommended course of action and subsequent steps when a customer who has been waiting a long time for a plate discovers it is broken, knowing they will be upset due to the delay?”
Read report →“If Sandra has a specific budget and is interested in gift food and hampers, what would be your approach?”
Read report →“Can you please prepare a 2-minute presentation about a gift for someone on a special occasion?”
Read report →“If a customer is about to buy a coffee machine that perfectly suits their needs, what would you say to convince them to purchase it from John Lewis, emphasizing their offerings like a 2-year guarantee?”
Read report →“For a scenario like Sandra's, where she has a certain amount of money to spend and is interested in gift food and hampers, how would you proceed?”
Read report →Formats, difficulty and experience
Across all 300 John Lewis & Partners interview reports.