John Lewis & Partners Sales Associate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 98 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at John Lewis & Partners.
John Lewis & Partners
Sales Associate
Entry Average Positive experience Decline offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
It was a fun, quick, and thorough interview process. They asked questions that were relevant to the role and about my personal preferences regarding the store. I found it to be a unique approach to interviewing that also provided them with consumer insights. I shared my thoughts on the fashion shows, mentioning they felt a bit dated and suggesting that involving local influencers could potentially increase attendance, particularly among the Gen Z demographic.
Confirmed questions1 question
- What are your likes and dislikes regarding the store?
John Lewis & Partners
Sales Associate
Entry Average Neutral experience No offer 1 round
Interview process
Group
Interview formats
Group Behavioral
It was a group interview where we were asked about some scenarios and had to discuss them in the group. It was a pretty relaxed interview and easy to stand out if you answer the questions first, but make sure you let others speak and collaborate with them.
Confirmed questions1 question
- What should you do if a customer wants to know the price of an item but your iPad is not working?
John Lewis & Partners
Sales Associate
Entry Difficult Positive experience Accept offer 2 rounds
Interview process
Group Onsite Offer
Interview formats
Group Behavioral Case
I applied online and got offered an interview two weeks later. On the day, we kicked off with a group interview where we were given 5 scenarios. We had 5 minutes to prep and then 20 minutes to discuss them as a group. These scenarios tested our knowledge of the company's services and products, asking what we'd suggest to customers. After that, I had my one-on-one interview, which was pretty standard, involving a scenario question and some questions about my past experience. The interviewers were really friendly. I got the official offer about 8 days after the interview.
Confirmed questions2 questions
- Tell me about a time you exceeded expectations to help a customer.
- How do you handle situations where you need to juggle multiple tasks simultaneously?
John Lewis & Partners Sales Associate Interview Questions
Quoted word for word from John Lewis & Partners interview reports.
“If you had to choose a Christmas present for a married couple, would you suggest one gift for both or separate gifts?”
Read reports →“What gift would you recommend for a couple buying something for a friend who is relocating?”
Read reports →“What to do if a customer wants a product but it out of stock in the shop?”
Read reports →“How would you assist a customer looking for a housewarming gift for a friend who dislikes the John Lewis brand?”
Read reports →“What should you do if a customer wants to know the price of an item but your iPad is not working?”
Read report →“Imagine a customer hasn't received their order or wants to complain; what steps would you take, considering our policies?”
Read report →“What would you do if a family arrived to collect a product they ordered a month ago, but only one set remained and it was broken?”
Read report →“Given a scenario, which action would you prioritize first, considering 'fire' as the most critical?”
Read report →“A customer needs help selecting an outfit for an event in the fashion department; how would you assist them?”
Read report →Formats, difficulty and experience
Across all 98 John Lewis & Partners interview reports.