John Lewis & Partners Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 31 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at John Lewis & Partners.
John Lewis & Partners
Customer Service Representative
Entry Average Neutral experience No offer 2 rounds
Interview process
Group Recruiter call
Interview formats
Group Behavioral
For this group interview for the Christmas temp position, the key is to generate as many ideas as possible and build upon what others say. If you don't do this, you'll likely be rejected and receive an email within 30 minutes of leaving. It can be tough, but try to come up with lots of creative ideas.
Confirmed questions1 question
- Describe how you would establish a connection with customers.
John Lewis & Partners
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Group Panel Onsite
Interview formats
Group Behavioral Other
It was a long day, the whole process took several hours. We started with a group task, then I had an individual interview where they asked me questions, and finally, we did a role play call. The interviewers were nice and friendly during the panel interviews.
Confirmed questions4 questions
- Can you share an instance where you collaborated effectively within a team?
- Could you describe a situation where you had to deal with a particularly difficult customer and how you resolved it?
- What steps do you take when faced with a challenging customer interaction?
John Lewis & Partners
Customer Service Representative
Entry Difficult Negative experience No offer 5 rounds
Interview process
Recruiter call Take home Onsite Group Presentation Background check Offer
Interview formats
Technical Behavioral Group Presentation
So first I had to do an online application and then an online assessment test. This test had a bunch of questions about a specific issue and then a list of solutions, and I had to pick the best one and how I'd handle it. Took about 20 minutes. If you passed that, you got invited to the site for about a half-day assessment. I got there 15 minutes early like they said, checked in, and waited with about 12 other people. We all went into this big open room where a guy talked to us about the job and the perks. He told us there would be 4 assessors watching how we interacted and thought through the problems. The first thing was a group discussion with about 6 people at a table, looking at some stats and arguing about the right answer. That was like 10-15 minutes. Then, we worked in teams of 4 on a client issue, which took about 20 minutes. After that, there was a technical test, which was a role-play call where I had to help a customer with their problem and give them the best advice. That lasted about 10 minutes. The last part was a one-on-one interview where they asked me direct questions about myself and how I'd deal with certain situations. After all that, I got a basic email saying I wasn't successful, which was disappointing after putting in all that time and effort, especially since I have a lot of customer service experience and recommendations. I felt I should have gotten more feedback instead of having to chase them for it. This whole process was really stressful and not designed for someone conscientious and self-aware. It felt like it was made for super confident millennials, and having someone watching your every move was daunting and didn't let me show my best self. I can't believe this is considered effective in 2019.
Confirmed questions5 questions
- Can you share an instance when...?
- How would you manage a specific scenario?
- For this issue, what is the most appropriate action?
John Lewis & Partners Customer Support Representative Interview Questions
Quoted word for word from John Lewis & Partners interview reports.
“Could you identify the numbers that are alike and those that are different from a list of 80 numbers?”
Read reports →“Describe how you'd approach and assist a customer with kids who seems lost and confused while shopping.”
Read reports →“For this issue, what is the most appropriate action?”
Read reports →“Can you share an instance where you experienced excellent customer service?”
Read reports →“How would you assist this customer with their inquiry?”
Read report →“How do you deliver excellent customer service?”
Read report →“As a new employee, how would you handle a customer unhappy with a product, given your limited knowledge of store procedures?”
Read report →“How do you collaborate with others on a team?”
Read report →“What's your approach to dealing with an upset customer?”
Read report →Formats, difficulty and experience
Across all 31 John Lewis & Partners interview reports.