John Lewis & Partners Customer Assistant Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 35 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at John Lewis & Partners.
John Lewis & Partners
Customer Assistant
Entry Average Neutral experience No offer 1 round
Interview process
Group
Interview formats
Group Behavioral
We did a group discussion with a couple of questions about how to improve in-store policy, customers' relationship, and a new Christmas theme idea, etc. There was no individual interview in this job interview. At the end of the interview, each of us filled out a time availability form.
Confirmed questions1 question
- What would you do to sort out problems when the store is full of customers?
John Lewis & Partners
Customer Assistant
Entry Average Positive experience No offer 1 round
Interview process
Group
Interview formats
Group Case
I went through a group interview, it was pretty quick and mostly about scenario questions. There were about 6 of us in the group. The main advice was to speak up and share your ideas, but not to take over the conversation. It's important to get your points across because if you don't, someone else will, and they can only assess you based on what you say.
Confirmed questions1 question
- For Leo, who's shopping for a smart-casual outfit for work parties, how would you help him pick items in the menswear section?
John Lewis & Partners
Customer Assistant
Entry Average Positive experience Accept offer 1 round
Interview process
Group Presentation Offer
Interview formats
Group Behavioral
It was a really relaxed process. I applied and got the offer in about a week. There were around 10 of us with 3 interviewers watching how we worked together. We were given 4 situations to think about individually for 5 minutes, then we discussed them as a group for 15 minutes. The whole thing took about 45 minutes.
Confirmed questions4 questions
- Imagine it's super busy and a customer wants to make an exchange, how would you manage that?
- A lady is hosting Christmas and needs some assistance with styling her tables.
- What would you recommend as a present for someone's in-laws?
John Lewis & Partners Customer Assistant Interview Questions
Quoted word for word from John Lewis & Partners interview reports.
“What would you recommend as a present for someone's in-laws?”
Read reports →“What would you do if you saw a lost child on the shop floor?”
Read reports →“What would you do if a child was lost in the shop?”
Read reports →“When a customer is doing a home renovation, what essential items would you recommend?”
Read reports →“What kind of Christmas entertainment would you suggest to customers to help promote products in John Lewis stores?”
Read report →“For Leo, who's shopping for a smart-casual outfit for work parties, how would you help him pick items in the menswear section?”
Read report →“If a customer wants a coffee machine but is unsure where to buy it, how would you convince them to make the purchase at John Lewis?”
Read report →“How would you assist a customer who enters the store looking for an outfit?”
Read report →“For a Christmas event, how would you strategize to attract customers, establish connections, and ultimately increase sales?”
Read report →Formats, difficulty and experience
Across all 35 John Lewis & Partners interview reports.