ISN Software Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 17 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at ISN Software.
ISN Software
Customer Service Representative
Entry Easy Negative experience Decline offer 10 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite Background check Offer
Interview formats
Behavioral Other
So, I had a really awful interview process with ISNetworld. For a junior role, I had like 9-10 different interviews because people who were supposed to interview me would suddenly cancel and then expect me to be available the next day, which was disrespectful since I was already working full time. They also made comments about my piercings and said I'd have to take them out because clients are "old school".
Confirmed questions2 questions
- Are you prepared to do this type of work, even though it might not be the most interesting?
- Are you willing to remove your piercings if clients are "old school"?
ISN Software
Customer Service Associate
Entry Difficult Decline offer 3 rounds
Interview process
Recruiter call Onsite Background check Offer
Interview formats
Behavioral Presentation Group Technical
The interview process was great. Campus reps reached out to business classes and then sent invites to apply online. There was a Meet & Greet at a bar, followed by first-round interviews on campus. They were nice but selective. Within two weeks, I got notified for second-round interviews at the Dallas HQ. The first night included a tour and reception with drinks. The next day was long, with 4 types of interviews: speed dates, a discussion panel, a company overview, and presentations. Everyone was nice and professional. After 6 hours, I was on my way home and got an offer within 3-5 business days.
Confirmed questions3 questions
- Can you tell me about our company and the industries we serve?
- How does our company contribute to improving safety?
- What are the industries our company operates in?
ISN Software
Customer Service Associate
Entry Average Positive experience No offer 5 rounds
Interview process
Recruiter call Phone screen Onsite Group Presentation
Interview formats
Behavioral Technical Presentation
So, first there was a phone interview with two employees, one spoke English and the other Arabic since they were looking for Arabic speakers. After that, I had a face-to-face interview where I met five people back-to-back for about 10 minutes each. Then, I shadowed someone who does the same job I applied for. We also had a group panel with the other four Arabic-speaking candidates. Finally, I got a presentation topic emailed to me (they gave me three options to choose from beforehand) and had to present it for 2 minutes to three of the people who interviewed me earlier. Each candidate presented individually.
Confirmed questions3 questions
- What are your 5-year career goals?
- Can you share an experience of handling a customer complaint?
- In your opinion, what are the essential skills for customer interaction?
ISN Software Customer Support Representative Interview Questions
Quoted word for word from ISN Software interview reports.
“If you were in Hawaii for 5 years, how would you become a millionaire?”
Read reports →“Are you willing to remove your piercings if clients are "old school"?”
Read reports →“Can you tell me what ISN does?”
Read reports →“Can you explain what ISNetworld does in your own words?”
Read reports →“How did you find out about ISN and what services does ISN provide?”
Read report →“What are the industries our company operates in?”
Read report →“Can you tell me what you know about ISN?”
Read report →“How does our company contribute to improving safety?”
Read report →“Could you explain what ISN does in your own words?”
Read report →Formats, difficulty and experience
Across all 17 ISN Software interview reports.