IRS Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 26 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at IRS.
IRS
Customer Service Representative
Entry Easy Negative experience Accept offer 1 round
Interview process
Recruiter call Group
Interview formats
Group Behavioral
So, there wasn't really a formal interview process. You were invited to a Zoom meetup with other people for a general overview. After that, they gave you some pointers on how to complete the application and submit your resume.
Confirmed questions1 question
- Submit a resume indicating knowledge of accounting or office work.
IRS
Customer Service Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
It was a telephone interview, and the interviewer was really nice. She told me it's a call center that helps taxpayers who might be having issues with their tax returns, whether they're looking for refunds or need to set up payment plans. I had already been tested for the position.
Confirmed questions2 questions
- Are you able to work a full day using a computer?
- Would you be able to handle a role that is 60% call center work, dealing with incoming calls?
IRS
Customer Service Representative
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
So, it wasn't really a panel interview, but expect multiple interviewers. You'll have one interviewer ask you 3 to 5 questions, then you move to the next one. There were 4 interviewers in total. The questions were mostly about general skills and your background. They really focused on how well you can follow procedures, laws, keep things confidential, and deal with tough customers. They didn't ask anything about tax law.
Confirmed questions1 question
- How would you deal with a customer who is being difficult?
IRS Customer Support Representative Interview Questions
Quoted word for word from IRS interview reports.
“When will I need to start making payments?”
Read reports →“Regarding refunds, when can I expect mine?”
Read reports →“What is your understanding of the IRS?”
Read reports →“What are the possible penalties I might encounter?”
Read reports →“Are you able to work a full day using a computer?”
Read report →“What were your expectations from the IRS within the next 5 years?”
Read report →“Are you legally able to work in the US?”
Read report →“Are you currently experiencing any disabilities?”
Read report →“What is your personality like?”
Read report →Formats, difficulty and experience
Across all 26 IRS interview reports.