IPSY Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 11 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at IPSY.
IPSY
Customer Service Representative
Entry Easy Negative experience No offer 4 rounds
Interview process
Recruiter call Take home Background check Offer
Interview formats
Behavioral Technical
I sent in my application and resume, then did a worksheet with some practice scenarios. After that, I gave them 3 references. They then did a Skype call with me and I waited to hear back. The whole thing took about a month. I was really surprised I didn't get an offer because I have a lot of customer service experience and this was a remote job, so I'd just be working from home. This was actually the fifth time I'd applied, and after the fourth time, someone from Ipsy headquarters told me to watch out for remote job openings. Honestly, I feel like they wasted my time and got my hopes up, and I don't have much respect for how they handled things with applicants.
Confirmed questions1 question
- Could you explain what Ipsy is to someone who hasn't heard of it before?
IPSY
Customer Care Manager
Manager Easy Neutral experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
I applied online after seeing an ad on LinkedIn. About a week later, I got an email to set up a 30-minute Zoom meeting with their Recruiter to chat about the job and my background. After that, I had another Zoom interview with the person currently in the role. This felt a bit weird since they're leaving soon and already gave their notice, so they'd naturally favor their own ideas and who they think should take over. But the main hiring person was out of the country, so I had to interview with the current person who had bad video and sound because of tech issues, and we ended up talking off-camera a lot since her screen kept freezing. I suspect there's an internal candidate they're pushing for, and this person the current person will help promote. They're interviewing outsiders just to go through the motions. It felt like a waste of time.
Confirmed questions1 question
- Can you elaborate on your management experience and approach?
IPSY
Customer Care Representative
Entry Difficult Positive experience Accept offer 3 rounds
Interview process
Recruiter call Take home Onsite
Interview formats
Behavioral Other
The interview process was great and I enjoyed getting to know the team through the multiple rounds. I got feedback from recruiting as I moved through the process. There was a written exercise which was a great opportunity for me to showcase some of my skills that might not have been as apparent in a standard interview.
Confirmed questions1 question
- Can you describe a situation where you had to make a strategic decision?
IPSY Customer Support Representative Interview Questions
Quoted word for word from IPSY interview reports.
“Could you explain what Ipsy is to someone who hasn't heard of it before?”
Read reports →“Can you describe Ipsy to someone who has no prior knowledge of the company?”
Read reports →“Can you share a recent marketing campaign that stood out to you?”
Read reports →“How would you describe your writing style?”
Read reports →“What aspect of your job do you dislike the most?”
Read report →“Given customer service scenarios, how would you assist the customer?”
Read report →“Can you share an instance where you exceeded customer expectations?”
Read report →“Describe how you would manage a situation where a customer needs help with something.”
Read report →“Tell me about a time you went the extra mile to provide an excellent customer experience.”
Read report →Formats, difficulty and experience
Across all 11 IPSY interview reports.