Intercontinental Hotels & Resorts Interview Questions
& Process

The interview process had three rounds. It focused on your background and working style. There was also a written test that mainly asked for a promotion plan in English. It wasn't too difficult, but it required careful thought.

I had an interview at Intercontinental in Vienna with the Front Desk Manager and an HR person. It was a bit of a shock how unprofessional it felt. For starters, they seemed confused about the job I applied for, calling it a receptionist position when that wasn't right. On top of that, some of the questions felt judgemental, which really put a damper on things. Like, they asked about my parents' jobs, and the Front Desk Manager said it gives more insight into a person and implied I'd do better if my parents were in hospitality. I thought that was a weird and unfair way to judge someone, and it made me question the company's professionalism and how fair their hiring process is. Because of all this, I decided to pull my application.

I went through 5 interviews for this role, which took multiple hours in total. Four of the interviews seemed to go really well, so much so that they suggested speeding up the process, looking like they were going to offer me the job. However, the fourth interview didn't go as smoothly because the interviewer was hostile and discriminatory. Even though I sent the usual thank you notes and follow-ups, I never heard back about my application. I was completely ghosted after spending several days going in person for these interviews.

The interview process involved: asking questions about my CV, assessing my problem-handling skills, a language proficiency test, and a check on my handwriting and email etiquette. This last part included writing a letter (apology, congrats, or enjoy the stay) for a given scenario, like apologizing for issues with room facilities, weather, or food quality.