Intact Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 44 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Intact.
Intact
Customer Service Representative
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
The interview process was pretty standard. They asked me usual interview questions about myself and my work experience. They also asked about how I face customers, how to handle angry customers, if I'm okay with repetition, and how I handle situations.
Confirmed questions6 questions
- Can you tell me about yourself?
- Can you describe your previous work experience?
- How do you approach customer interactions?
Intact
Customer Service Representative
Entry Average Neutral experience No offer 2 rounds
Interview process
Recruiter call Technical screen Offer
Interview formats
Behavioral Technical
after they accept your application, you'll get a link to do a video screening interview, it has 3-5 questions. you record yourself answering prompts. you can re-record if you want. make sure your camera is on and you're dressed right.
Confirmed questions4 questions
- Tell me why you're interested.
- What are your strengths?
- What are your weaknesses?
Intact
Customer Service Representative
Senior Easy Neutral experience No offer 2 rounds
Interview process
Recruiter call Take home Onsite Background check Offer
Interview formats
Behavioral Technical Presentation
So first there was this video interview that lasted for 45 minutes, it was prerecorded. Then, like, I went to their office for the second stage, which was a one-on-one interview right here in my city. They also gave me a task where I had to email a customer who was really upset. The whole thing took about a month.
Confirmed questions5 questions
- What makes you want to join Intact?
- Describe a situation where you handled a challenging customer.
- What has been your most disappointing experience in this line of work?
Intact Customer Support Representative Interview Questions
Quoted word for word from Intact interview reports.
“What information do you have regarding Intact and the insurance industry?”
Read reports →“How do you manage a large number of calls while ensuring service quality?”
Read reports →“Given a brief scenario, write an email responding to a customer service issue within a 2-minute time limit.”
Read reports →“Can you share your experiences with assisting a client who has recently experienced the loss of a family member?”
Read reports →“How would you deal with a customer who is angry?”
Read report →“What would you do if a customer called with a question you didn't know the answer to?”
Read report →“Share an instance where you had to deliver unfavorable news to a customer.”
Read report →“Tell me about a time you had to handle a customer who was very upset.”
Read report →“Can you share some details about the person who referred you?”
Read report →Formats, difficulty and experience
Across all 44 Intact interview reports.