Instructure Technical Support Engineer Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 14 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Instructure.
Instructure
Technical Support Engineer
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Technical
I applied on a Saturday, and they must have reviewed it Monday. By Tuesday, I had an email for a phone chat with the recruiter. At the end of the call, she invited me for an in-person interview. When I arrived, there were four people in the room and two joining remotely. They had me at the head of the table and asked questions one by one. About an hour later, I got a call offering me the job.
Confirmed questions4 questions
- Can you tell me about the browsers and operating systems you have experience with?
- Are you familiar with what an API is?
- How would you approach problem-solving, and can you give examples?
Instructure
Technical Support Representative
Entry Average Neutral experience No offer 3 rounds
Interview process
Recruiter call Phone screen Background check Offer
Interview formats
Behavioral Technical
The interview process wasn't very structured, likely because it was a startup a few years ago. I followed up multiple times by phone and email asking for feedback, but got no response. I received an automated notification stating they'd gone with another candidate, which usually comes before an interview, but then I got a call asking to talk more. The message was on voicemail, and I had other opportunities, so I didn't call back. It gave me a disorganized impression. The company itself seemed energetic, creative, and full of talented people. So, overall, maybe it was okay.
Confirmed questions1 question
- Tell me about your background and motivations for applying.
Instructure
Technical Support Engineer
Mid Easy Positive experience Decline offer 2 rounds
Interview process
Recruiter call Technical screen Offer
Interview formats
Behavioral Technical
The interview included customer service questions to assess personality and understanding of API and HTTP. Basic product knowledge was helpful. I interviewed online with two interviewers; one asked all the questions. I found out the result within 4 weeks.
Confirmed questions1 question
- Can you tell me about a difficult customer interaction you've had?
Instructure Technical Support Engineer Interview Questions
Quoted word for word from Instructure interview reports.
“Could you explain the concept of the internet to someone living in the 1800s?”
Read reports →“Can you define what an API is?”
Read reports →“Could you give an example of an API?”
Read reports →“Are you familiar with what an API is?”
Read reports →“Do you have knowledge about what an API is?”
Read report →“Would you be okay with working night shifts?”
Read report →“How did you react if a supervisor ever overlooked you?”
Read report →“Can you tell me about a situation where you had to learn something on your own, and what happened as a result?”
Read report →“Can you tell me about the browsers and operating systems you have experience with?”
Read report →Formats, difficulty and experience
Across all 14 Instructure interview reports.