Instacart Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 11 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Instacart.
Instacart
Customer Service Representative
Entry Average Neutral experience No offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Technical
The interview process is pretty laid back, they'll give you a quick 5-minute office tour. It's a really casual setting, perfect if you like an open work environment. They need people who can work any shift, any day, so flexibility is key. Be ready to finish work late, around 11pm or midnight, and you'll likely have to work at least one weekend day. They ask standard questions, just phrased differently. You need to be a subject matter expert in Google Docs, or they won't hire you.
Confirmed questions4 questions
- Can you walk me through your resume?
- Are you comfortable with the required flexibility for shifts and days?
- Are you prepared for potential late working hours around 11pm or midnight?
Instacart
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
The process took a while but the interviewers were very helpful and thorough in preparing me for training. The recruiter responded quickly to emails and offered advice. After the phone screening, he said I would have an in-person interview in a few days. I was switched to a different interviewer at the last minute who asked a lot of questions but seemed nice. The office is nice and employees can dress casually.
Confirmed questions1 question
- Can you tell me about yourself?
Instacart
Customer Service Representative
Entry Easy Neutral experience Accept offer 1 round
Interview process
Group
Interview formats
Group Behavioral
I was in a group interview with 6 people. We went around the room and answered questions. They mentioned that they just opened and are still figuring things out. They emphasized the importance of transparency about the role we would be taking. They also couldn't confirm our specific shift if hired, which I didn't like.
Confirmed questions1 question
- Describe a time you handled a very angry customer.
Instacart Customer Support Representative Interview Questions
Quoted word for word from Instacart interview reports.
“What do you like about carrots”
Read reports →“Can you commit to working at least one weekend day per week?”
Read reports →“Are you prepared for potential late working hours around 11pm or midnight?”
Read reports →“Describe a time you handled a very angry customer.”
Read reports →“Are you comfortable with the required flexibility for shifts and days?”
Read report →“Describe how you would handle a situation with a difficult customer.”
Read report →“How would you handle a difficult customer?”
Read report →“Can you handle using various software programs?”
Read report →“Have you ever had experience leading a team, and if so, what strategies do you employ for motivation?”
Read report →Formats, difficulty and experience
Across all 11 Instacart interview reports.