InMotion Hosting Technical Support Engineer Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 10 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at InMotion Hosting.
InMotion Hosting
Technical Support Representative
Mid Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite
Interview formats
Behavioral Technical Coding
The interview process usually has 1 phone screen and 1 in-person interview (or webcam). The phone screening is mostly to see if you're a good fit and will ask basic questions about web hosting, web tech, and Linux experience. The second interview will be more technical, usually with 2+ people. They'll ask about the LAMP stack, email, DNS, and basic troubleshooting. Make sure to know everything on the study sheet they give you (often on the job posting or 'technical pipeline' page) because most of it will be covered.
Confirmed questions6 questions
- What's the difference between POP3 and IMAP, and what ports do they use (secure and non-secure)?
- Can you list some Linux commands?
- What is SMTP and which port(s) does it use?
InMotion Hosting
Technical Support Engineer
Entry Average Neutral experience No offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite
Interview formats
Behavioral Technical Coding
So after I sent in my application, I got contacted to do some forms online, then the recruiter set up a screening interview. The questions were pretty similar to the management interview, but less detailed, mostly about Linux and email setup. A few days later I had a Skype interview with two managers. They started with a quick intro to the company and environment. Then they asked about attendance expectations, like if being late is okay. They also asked how I'd handle a customer asking for a supervisor. The rest was technical, asking me to explain how to fix email issues, what DNS is, if I owned domains, had hosting, or worked in a call center. They also wanted an example of good customer support, how I'd migrate a site, connect to a DB with PHP, explain acronyms with ports, list HTML tags, and confirm my Linux experience.
Confirmed questions1 question
- What is the command for Gentoo's package management to rebuild all packages in the world file and their dependencies?
InMotion Hosting
Technical Support Engineer
Entry Average Negative experience Decline offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Technical Behavioral
I found the job posting on Craigslist and sent my cover letter and resume. The next day, I got an email asking me to fill out an online questionnaire about my experience, which included a field for salary expectations. After I submitted that, I was asked to schedule a phone screen, which happened three days later. I prepped for it hoping for a good experience like some reviews, but unfortunately, the negative reviews were more accurate. They're actually looking for Linux experts but only paying $12-14/hr with a bonus based on resolving calls quickly (under 9.5 mins). I heard back in less than an hour after the phone screen with an offer for an unpaid, 8-week "Technical Pipeline Program" that doesn't guarantee a job. It seems like this program doesn't really prepare you for the industry, and if it did, why settle for such low pay in Denver?
Confirmed questions1 question
- Do you have any questions for me?
InMotion Hosting Technical Support Engineer Interview Questions
Quoted word for word from InMotion Hosting interview reports.
“What is the command for Gentoo's package management to rebuild all packages in the world file and their dependencies?”
Read reports →“What is SMTP and which port(s) does it use?”
Read reports →“What's the difference between POP3 and IMAP, and what ports do they use (secure and non-secure)?”
Read reports →“How many DNS record types can you name, and what distinguishes an A record from a CNAME record?”
Read reports →“Could you explain DNS records, including their various types and functions?”
Read report →“Can you list some Linux commands?”
Read report →“If a customer can get emails but not send them, what steps would you take to troubleshoot this?”
Read report →“Can you explain how to set up a DNS record?”
Read report →“Can you describe the differences between shared hosting, VPS hosting, and dedicated server hosting?”
Read report →Formats, difficulty and experience
Across all 10 InMotion Hosting interview reports.