InMotion Hosting Application Support Engineer Interview Questions
& Process

Applied online and got contacted the next day for a phone screen. After that, I scheduled an interview which included a multiple-choice test using a study guide and a typing test. Passed those, then I talked to two people from the department. A lot of the questions were from the study guide. Some were personal questions about dealing with customers and juggling tasks. A few questions required applying what I learned from the study guide to real situations. Also got asked some questions about Linux terminal commands, which I was a bit unsure about but managed okay. It's pretty straightforward to get ready for. Some reviews made it sound awful, so I wanted to share my positive experience.

I applied on their website and got a call the next day, which seemed like a screening. Since I didn't know their software, the recruiter suggested a training program. Later that day, she called again to schedule the training program interview for two days later, sending an email with a 'study guide' and a link to another one online. It was weird studying for an interview for a training program. I tried to cram but it didn't stick. The interview day arrived, and the building looked run-down, with most cars not belonging to the company. The lobby was dark and unmanned; I had to buzz and the recruiter let me in as she saw me through her window. She gave me a quick, dim tour. The work area had minimal lighting, just from monitors, and most desks were empty. She mentioned the casual dress code as employees were in sweatpants and PJs. The only lit area seemed to be the offices. We went to a 'conference room' which was a dingy closet with a table full of old monitors. She cleared space for a man with a laptop. He was an instructor and said I'd take an assessment on the laptop before he interviewed me. Apparently, it was the post-training assessment, with a tight 30-minute limit forcing quick answers. I probably didn't do great, even with the study guides, except for the technical parts. About 10-15 minutes after the assessment, the instructor returned with another instructor. He looked unkempt, wearing dirty, old clothes. They both had a negative vibe, clearly not interested or wanting to be there, making the room feel hostile. We sat down, and they started asking questions from a list, ignoring my resume. Most were technical, about web hosting and Linux. I kept explaining I only had basic Linux experience from school and wanted the training program to learn more, but they seemed annoyed I knew more Windows. They were even more offended I hadn't memorized company history, philosophy, and leader names. They kept scoffing, asking if I read the study guide with eye-rolls. The man got really elitist whenever I admitted not knowing something. They told me I lacked enough knowledge of their systems and company for a TRAINING PROGRAM. I just wanted to leave. They said I'd hear back the next day, but I got two scripted rejection emails about a week and a half later from different recruiters, signed by the company. The whole thing was unprofessional and awful.

I had a phone screen where the recruiter asked me basic questions about the hosting industry. After that, they set up a video interview. In the video interview, two supervisors from the department asked me more in-depth questions about the hosting industry and Linux. Both interviewers were really nice, polite, and understanding during the process.