IKEA Sales Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 166 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at IKEA.
IKEA
Sales Assistant
Entry Average Negative experience No offer 3 rounds
Interview process
Recruiter call Group Presentation Group Onsite Background check
Interview formats
Group Presentation Behavioral Technical
The interview process at IKEA in New Zealand involved an initial online screening followed by an on-site group interview. During the group interview, the manager inquired about attendees' prior IKEA store visits, with few hands raised. A presentation was given, but the manager struggled with details like the store's opening date and company values, appearing disorganized. The group exercise was peculiar, feeling more individual than collaborative. Finally, short one-on-one interviews were conducted, with a strict 15-minute limit per person. The manager seemed rushed and frequently interrupted, adding to the stress.
Confirmed questions2 questions
- Can you introduce yourself and explain your interest in IKEA?
- What makes a customer experience great?
IKEA
Sales
Mid Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Behavioral Technical
For the interview, they asked me some questions about customer satisfaction and some scenarios of what I would do in certain customer situations. I had two managers asking me various questions about the job role.
Confirmed questions3 questions
- Tell me about customer satisfaction.
- What would you do in certain customer situations?
- Can you tell me about the job role?
IKEA
Sales Assistant
Entry Average Negative experience No offer 3 rounds
Interview process
Recruiter call Onsite Group
Interview formats
Group Behavioral
The interview process wasn’t the best. I didn’t even know it was in the form of a multiple mini interview until I heard someone shout “time up “ and I was asked to go to the next interviewer whether I was done or not. One interviewer kept on asking me the same question even though I had answered already which made him unable to ask me the question that followed so he left the space blank. I asked if it wouldn’t have any impact on my application as it was his fault and not mine and he said “No, it wouldn’t”. I realized another interview wasn’t writing all the answers I had given as I’d talk a lot and see she has written a short sentence as the answer I gave. I found the experience to be very unfair and unprofessional.
Confirmed questions1 question
- What skills do you think are necessary for this role?
IKEA Sales Representative Interview Questions
Quoted word for word from IKEA interview reports.
“What if a customer doesn't have space to take the furniture with them?”
Read reports →“Could you estimate the number of customers who shopped at IKEA stores last year?”
Read reports →“What are 10 things a customer would expect when going to IKEA?”
Read reports →“What do you think of IKEA and what is its value to you?”
Read reports →“Who is the person you would like to resemble (hero, close person) and why?”
Read report →“What would a friend of yours say about you if I were to ask them?”
Read report →“How would you handle a situation where a customer wants a product that is out of stock and will not be available for some time?”
Read report →“Which IKEA furniture would you compare yourself to, and what's the reasoning behind that choice?”
Read report →“Would the furnishing activity have been improved if you had completed it individually?”
Read report →Formats, difficulty and experience
Across all 166 IKEA interview reports.