IKEA Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 208 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at IKEA.
IKEA
Customer Service Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral
The interview process was pretty easy. The first part was a virtual call, and then the second part was in person. I went to the store and talked to two managers. They offered me the job a few days later. I actually worked there for over two years, and yeah, it can get pretty stressful sometimes.
Confirmed questions3 questions
- Can you tell me about your personality?
- What skills do you have?
- What is your background?
IKEA
Customer Service Representative
Entry Easy Negative experience Decline offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
Friendly initial call where we discussed the company, my past experiences (successes and failures), management, and the group's overall vision. The interview was quite fast, and I got the response about 15 days after completing it.
Confirmed questions5 questions
- Could you tell me about your greatest accomplishments?
- What are your thoughts on the company?
- Can you share some of your past successes or failures?
IKEA
Customer Service Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Other
The process for selecting a time for the phone interview was easy and quick. I was nervous but the interviewer, Kia, was sweet and calmed me down. After the phone interview, I waited about two weeks for a response. They called to book an in-store interview, which was also an easy process. I really liked the in-store interview, especially being in an office/presentation room that helped me focus. Two days later, I got the job offer. Kia was nice again and explained the next steps. I really liked the whole interview process.
Confirmed questions1 question
- Can you share an instance where you collaborated with a team to achieve a goal?
IKEA Customer Support Representative Interview Questions
Quoted word for word from IKEA interview reports.
“What products would you recommend for a couple furnishing their first home on a tight budget?”
Read reports →“For a couple setting up their first home with a limited budget, what products from our selection would you suggest?”
Read reports →“What steps would you take if a customer wanted their money back for something they broke?”
Read reports →“What actions would you take if a customer became upset and yelled because a return was not possible?”
Read reports →“What do you do to maintain your energy levels when working in retail, which can be very tiring?”
Read report →“If you observed a colleague having difficulty assisting an unhappy customer, what action would you take?”
Read report →“Can you share an instance where you encountered someone who didn't like you? Describe the situation and its outcome.”
Read report →“What would you do if you had to talk to a difficult customer over the phone?”
Read report →“Can you share an instance where you made an error and how you corrected it?”
Read report →Formats, difficulty and experience
Across all 208 IKEA interview reports.