ICANotes Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Which role are you interviewing for?
4 roles · 5 reportsCandidate interview experiences
First-hand accounts from people who interviewed at ICANotes.
ICANotes
Inside Sales Representative
Entry Average Negative experience Decline offer 6 rounds
Interview process
Recruiter call Phone screen Technical screen Presentation Background check Offer
Interview formats
Behavioral Technical Presentation
So I started with the Support Supervisor, then the CEO and a Sales person called me. All 3 chats were great and professional, but scheduling was a nightmare. My meeting with the CEO and Sales Rep got called off 45 mins before it was supposed to start because someone was sick. HR is a total mess and can't seem to find a time that works for everyone. Then I met the Clinical Officer who kicked things off by saying, "Your references are too good." After 16 days, Support Team members hit me up thinking I was still interviewing for the Inside Sales gig I applied for. Turns out, they were actually interviewing me for a Support role. That interview was a joke; the two interviewers were super unprofessional and clearly distracted. The whole thing took over 50 days and involved 6 people.
Confirmed questions3 questions
- What's your plan if the power goes out while you're on a call with a customer?
- How do you respond to someone who isn't interested in our product?
- Describe how you'd manage a call with one customer while also handling two others via chat.
ICANotes
QA Support Engineer
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Panel
Interview formats
Behavioral Technical Other
The interview for the Support Agent role, which I was later promoted from to QA, was conducted over Zoom. It involved a panel of two interviewers. The communication was excellent, and I didn't feel any pressure. They asked standard questions related to the position, along with some personal ones about things like where I live and my hobbies.
Confirmed questions1 question
- On a scale of one to ten, how would you describe your customer service abilities?
ICANotes
Customer Support Manager
Manager Average Negative experience Decline offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Other Behavioral
The interview process started with a Wedge One-Way Interview. There was no initial recruiter call or in-person meeting with a real person. It was just an AI tool to screen out candidates considered 'undesirable'. Using these tools shows the company doesn't value candidates or their time. Interviews should be a two-way evaluation, but this process felt one-sided.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
ICANotes
Customer Service Representative
Entry Average Neutral experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
It was a nice interview process. The first round was 30 minutes and the second was 45 minutes. The people were nice and it was mostly conversations, assessing culture fit, and lots of behavior questions. You should be prepared with STAR responses.
Confirmed questions1 question
- Could you start by telling me a little about yourself?
ICANotes Interview Questions
Quoted word for word from ICANotes interview reports.
“How do you respond to someone who isn't interested in our product?”
Read reports →“What's your plan if the power goes out while you're on a call with a customer?”
Read reports →“Describe how you'd manage a call with one customer while also handling two others via chat.”
Read reports →“What is your total years of experience?”
Read reports →“On a scale of one to ten, how would you describe your customer service abilities?”
Read report →“Could you start by telling me a little about yourself?”
Read report →Formats, difficulty and experience
Across all 5 ICANotes interview reports.