Hotjar Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Hotjar.
Hotjar
Customer Support Representative
Entry Average Neutral experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
I was automatically rejected after applying and received a generic email stating I wasn't selected for further interviews. It's frustrating when companies don't provide feedback on why an application was rejected. Despite advertising globally, it seems they only consider applicants from English-speaking regions for their Customer Support positions, based on other reviews.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
Hotjar
Customer Support Specialist
Mid Average Positive experience Accept offer 6 rounds
Interview process
Recruiter call Technical screen Group Presentation Phone screen Background check Offer
Interview formats
Behavioral Technical Group Presentation Other
The recruitment process was pretty unique and well-organized. First, I had to answer some questions using short 1-minute videos. Then, I had an interview with a Lead and a team member, which felt more like a conversation and put me at ease. After that, I was invited to collaborate with the team on some tasks for about 3 days of work, which I could do at my own pace over 2 weeks and got compensated for. This stage was a good chance to work with potential future colleagues and learn more about Hotjar. The tasks were challenging and the feedback was helpful. I then presented the work I completed to the Lead and team member from the earlier interview. This was followed by a chat with an Exec team member, which was a relaxed and interesting conversation about working at Hotjar. Finally, I had a call with the Lead for feedback, and then received an offer. The whole process took about 8 weeks, with excellent communication throughout.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
Hotjar
Customer Support Representative
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
I applied for their Customer Support (Remote) role for North America. Given their "Be Bold and Move Fast" initiative at the time, my process might have been unique. It was supposed to have 3 stages: a casual chat, an interview with a senior team member, and a paid 2-week task. I only got to the second interview stage. The first "interview" was a quick 15-minute informal chat with the team lead to get to know me and see why I applied. The next step was an interview with another team member. The questions were different from what I expected, but relevant to the job. I didn't make it past this second stage. Overall, it was a good experience, and they were quick with feedback (within 3 days). Even though it took longer than I thought, it didn't feel like a waste of time. The interview was online via Google Hangouts.
Confirmed questions4 questions
- Could you explain how you would advocate for a product?
- What are your thoughts on developing an alternative support channel?
- Can you share an instance of constructive criticism you've received?
Hotjar Customer Support Representative Interview Questions
Quoted word for word from Hotjar interview reports.
“Could you explain the significance of customer support for a company like Hotjar?”
Read reports →“What would you do if you could do anything on any given Monday morning?”
Read reports →“What are your thoughts on developing an alternative support channel?”
Read reports →“Can you share an instance of constructive criticism you've received?”
Read reports →“Have you worked with billing or invoicing before?”
Read report →“Can you share an instance where you received constructive feedback from your manager and describe how you handled it?”
Read report →“Could you explain how you would advocate for a product?”
Read report →Formats, difficulty and experience
Across all 6 Hotjar interview reports.