Hotjar Customer Success Manager Interview Questions
& Process

The process was long, but very clearly laid out on a public facing page, so I knew what to expect. First I applied, then a recruiter reached out to tell me I made it to the next stage. Instead of a recruiter call, they had me video myself answering some basic questions related to the job. After that, I had an interview with the team lead and Director of the larger team. Following that, they set me up with a paid task related to the job and gave me limited access to internal slack so I could ask anyone at the company questions while I worked on it. 2 weeks later I had another call to discuss the tasks, followed by a short chat with a director, which was followed by an offer. There were many stages, but I got feedback very quickly after each step so I wasn't waiting around. While it was more work than your typical interview process, I did get paid for my time, and I had a clearer idea of what it would be like to work at Hotjar which was very cool.

The interview process was odd. I filled out the initial application and was told I was shortlisted. Then I did a video interview. I was informed that I was shortlisted again. Two months later after following up, I was then told they are no longer looking to interview for the role by a completely different person that took over communications. Extensive process with a tremendous lack of communication. A lot of time goes into answering the questions, conducting the video interview only to be strung along for two months for no job interview after being promised it would be scheduled soon. Very unprofessional.

The interview process was amazing! I applied through the website and heard back from the recruiter about a week later. She setup a screening call for that same week. Every step of the way was clearly communicated to me. There were four rounds of interviews (including the screening call) and a task to complete. The third interview was a presentation of the completed tasks and the final interview was with the Sr. Director of CS. All of the interviews were scheduled inside a month and I got responses back after each within a day or two. Honestly, one of the best interview processes I’ve experienced. They respect your time and treat you with courtesy. They also make themselves completely available to assist during the task and make you feel like part of the team. It feels like they want you to succeed.