HM Revenue and Customs Executive Assistant Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 18 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at HM Revenue and Customs.
HM Revenue and Customs
Administrative
Entry Average Negative experience No offer 3 rounds
Interview process
Recruiter call Take home Technical screen
Interview formats
Behavioral Technical Other
The interview was an online one, with recorded answers (30 seconds each, with one re-record allowed). There were also online tests and work-based scenarios. Honestly, it felt pretty tedious, especially since I've done similar interviews before.
Confirmed questions2 questions
- What are your thoughts on the importance of customer service?
- How important is customer service to you personally?
HM Revenue and Customs
Executive Assistant
Executive Easy Positive experience Decline offer 4 rounds
Interview process
Recruiter call Technical screen Phone screen Onsite
Interview formats
Behavioral Technical
I had to answer STAR questions and give examples of things I've done before. Then there was a very easy online test, followed by a phone interview, and finally an interview over Teams. I got the job and started working within 2 months.
Confirmed questions1 question
- What are your salary expectations?
HM Revenue and Customs
Administrative Assistant
Entry Average Neutral experience Decline offer 3 rounds
Interview process
Recruiter call Take home Onsite Background check Offer
Interview formats
Behavioral Technical
I initially applied in February but didn't make it to an interview due to the high applicant volume. In May, I was contacted about a similar role and accepted an interview for June 28, 2024, via Teams. I was familiar with the behavioral questions asked, which helped. However, the interviewers seemed to lack knowledge about the role, so they weren't very informative. After about three weeks, I was told I was on the reserve list for the London branch due to its high score requirement. I eventually got an offer for the Bristol location, but declined because I'd already accepted another Civil Service role. While the new role pays a bit less, I only have to go to the office once a week instead of three times.
Confirmed questions5 questions
- Tell me about a time you worked effectively with a team to complete a project or reach a shared objective.
- Can you give an example of a time you had to deliver a project with a tight deadline?
- What steps would you take if you found a team member not contributing adequately to a project?
HM Revenue and Customs Executive Assistant Interview Questions
Quoted word for word from HM Revenue and Customs interview reports.
“What would you do if a senior officer instructed you to perform an action you believed to be incorrect?”
Read reports →“What steps would you take if you found a team member not contributing adequately to a project?”
Read reports →“Do you agree that teamwork is important within an organization?”
Read reports →“What are your thoughts on the importance of customer service?”
Read reports →“How important is customer service to you personally?”
Read report →“Do you exhibit all the desired positive behaviors?”
Read report →“What would be your response if your manager instructed you to cease your current activity and begin a different task?”
Read report →“How do you meet the specified competency?”
Read report →“Can you share an instance where you delivered great customer service?”
Read report →Formats, difficulty and experience
Across all 18 HM Revenue and Customs interview reports.