HM Revenue and Customs Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 59 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at HM Revenue and Customs.
HM Revenue and Customs
Customer Service Representative
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
It was a virtual interview. They wanted to hear about examples of your communication and influencing skills, how you deliver quality service, and how you work in a team. They score each example out of 8.
Confirmed questions3 questions
- Can you tell me about a situation where you needed to communicate and influence people?
- Tell me about a time you provided excellent service.
- Share an example of when you worked effectively as part of a team.
HM Revenue and Customs
Customer Service Representative
Entry Difficult Positive experience Accept offer 3 rounds
Interview process
Take home Recruiter call Phone screen
Interview formats
Technical Behavioral
You'll start with 3 types of online assessments: Verbal, Numerical, and a Civil Service Situational Judgement test. If you pass those, you'll have an online sift interview. The interview itself will ask questions about your past experience, your knowledge and skills, and how you handle customer interactions.
Confirmed questions1 question
- Can you explain your motivation for wanting to work for HMRC?
HM Revenue and Customs
Customer Service Representative
Entry Average Positive experience No offer 1 round
Interview process
Take home Recruiter call Background check Offer
Interview formats
Behavioral
So after I completed the Customer Service Skills Test, I then had to do this pre-recorded interview which had three behaviour questions, about managing a quality service, delivering at pace, and communicating and influencing. They gave prompts for each of these too. After that, I got a provisional offer, just waiting on the background checks.
Confirmed questions3 questions
- Tell me about a time you managed a quality service.
- Can you share an example of when you delivered at pace?
- Describe a situation where you had to communicate and influence.
HM Revenue and Customs Customer Support Representative Interview Questions
Quoted word for word from HM Revenue and Customs interview reports.
“If you could go anywhere in the world, where would you choose to go?”
Read reports →“What would you do if a coworker had a different opinion than you?”
Read reports →“How would you go about explaining a complicated process to another person?”
Read reports →“How much do you value sticking to plans and processes?”
Read reports →“Tell me about your hobbies or what you like to do in your free time.”
Read report →“What's your approach when something doesn't turn out the way you expected?”
Read report →“Can you explain your motivation for wanting to work for HMRC?”
Read report →“Can you share an instance where you made an effective decision?”
Read report →“Tell me about a time something went wrong or you performed poorly.”
Read report →Formats, difficulty and experience
Across all 59 HM Revenue and Customs interview reports.