HM Revenue and Customs Compliance Analyst Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 18 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at HM Revenue and Customs.
HM Revenue and Customs
Compliance Officer
Mid Easy Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
It was an online interview with just two questions, pretty straightforward. You'll need your passport handy. One question was about how data impacts your decision-making, and the other was about handling a tough period.
Confirmed questions2 questions
- Can you tell me about how data affects your decision-making?
- How did you navigate a challenging situation?
HM Revenue and Customs
Compliance Officer
Mid Average Positive experience No offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
The interview process will include Behaviour Questions, where they expect you to use the STAR method. Common behaviours for Compliance Officer roles are Making Effective Decisions, Communicating and Influencing, Delivering at Pace, Working Together, and Managing a Quality Service. Example questions include: “Tell us about a time you analysed information to make a decision.”, “Describe a situation where you had to challenge something that wasn’t correct.”, and “Tell us about a time you explained something complicated to someone.” They’re looking for clear structure, evidence, and impact. There will also be Strength Questions, which are quick, instinctive questions like: “Do you enjoy detailed work?”, “How do you feel about working with rules and regulations?”, and “What motivates you to complete tasks to a high standard?”. For these, no STAR method is needed — they want your natural preference.
Confirmed questions1 question
- Can you share an instance of dealing with an unhappy customer and how you de-escalated the situation?
HM Revenue and Customs
Compliance Officer
Entry Average Neutral experience No offer 2 rounds
Interview process
Recruiter call Technical screen Background check Offer
Interview formats
Behavioral Technical
Applied in Feb 21, passed online tests which were quick to get feedback on. Then heard nothing until June when I was asked for an online interview. Questions were as expected but interviewers were robotic and couldn't tell me anything about the role. They just asked and I answered, no info about the role or teams which is strange. No feedback for almost 2 months, then told I passed but there wasn't actually a job but they'd get in touch if one came up within the next year.
Confirmed questions2 questions
- Can you tell me about your experience with teamwork and how you navigate challenges within a team?
- How do you approach dealing with difficulties when working as part of a team?
HM Revenue and Customs Compliance Analyst Interview Questions
Quoted word for word from HM Revenue and Customs interview reports.
“How have you made a decision effectively when you didn't have much information?”
Read reports →“Can you share an instance where you had to persuade someone to alter their viewpoint?”
Read reports →“Can you share an instance where you made an effective decision?”
Read reports →“What would be your natural response if a colleague requested assistance?”
Read reports →“How would you approach making changes to improve efficiency?”
Read report →“How do you approach dealing with difficulties when working as part of a team?”
Read report →“Can you tell me about how data affects your decision-making?”
Read report →“Can you provide an instance where you presented information and subsequently had to explain it?”
Read report →“Can you share an instance of dealing with an unhappy customer and how you de-escalated the situation?”
Read report →Formats, difficulty and experience
Across all 18 HM Revenue and Customs interview reports.