HireVue Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 11 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at HireVue.
HireVue
Customer Support Representative
Entry Easy Positive experience No offer 4 rounds
Interview process
Recruiter call Take home Technical screen Onsite Offer
Interview formats
Behavioral Technical Other
I applied on 1/2 and right after was told I would do a digital interview. I did that, with about 5 video answers (STAR questions), then a written response and some games. I got an email on 1/26 to set up a video interview, and I had it with a support lead on 2/1. It was pretty chill and they told me about HireVue benefits and the job, plus asked about my past work. They told me it's an ongoing position, so they might not be hiring now but will contact people who interviewed if they do later. Didn't know that going in, a bit of a bummer not getting a clear answer but good to know I'm past that stage and it's possible.
Confirmed questions2 questions
- Have you used Slack before? What's the most crucial aspect of teamwork?
- Do you have any experience using Slack? What do you believe is the most important element when working as part of a team?
HireVue
Customer Support Specialist
Entry Easy Negative experience Decline offer 2 rounds
Interview process
Recruiter call Take home Technical screen
Interview formats
Behavioral Technical Other
After I applied online, I got an email within an hour to do a video interview using their software. For each question, you get 30 seconds to prep and 3 minutes to answer. It covered typical support role questions like ethical dilemmas, background, and difficult decisions with conflicting input. There was also a written response to a client regarding a missed deadline. The next part was a 'cognitive skills' game with numbers you had to repeat forwards and backwards on a keyboard, which I skipped as it seemed like a waste of time. This whole process felt impersonal and careless, not reflecting well on what it might be like to work there.
Confirmed questions3 questions
- Describe a situation where you made an ethical choice, even though the easier option was available.
- Could you share some details about your background, experience, and what you enjoy?
- Tell me about a challenging decision you faced where you received a lot of conflicting advice, and what was the result?
HireVue
Customer Service Representative
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
The job is about helping customers through internet chat. You need to respond professionally and focus on making customers happy. The process involves checking the customer's order, figuring out what's wrong with it, looking up solutions in the support bank, and then applying the fix. After that, you confirm with the customer if the problem is solved. If not, you have to start over to find a solution.
Confirmed questions2 questions
- Can you tell me about your experience with internet-based customer service?
- Have you gotten good feedback on your customer service abilities in the past?
HireVue Customer Support Representative Interview Questions
Quoted word for word from HireVue interview reports.
“I was given a series of games as part of the interview, which was unexpected and fun! I wonder if they use the scores?”
Read reports →“Describe a situation where you made an ethical choice, even though the easier option was available.”
Read reports →“Can you share an example of the best customer service experience you've had?”
Read reports →“Can you record yourself responding to our general questions?”
Read reports →“Have you used Slack before? What's the most crucial aspect of teamwork?”
Read report →“Can you tell me about your experience with internet-based customer service?”
Read report →“Have you ever had to make a work-related decision concerning safety?”
Read report →“Can you explain your understanding of what customer service entails?”
Read report →“Tell me about a challenging decision you faced where you received a lot of conflicting advice, and what was the result?”
Read report →Formats, difficulty and experience
Across all 11 HireVue interview reports.