Handshake Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 13 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Handshake.
Handshake
Customer Support Specialist
Entry Easy Negative experience No offer 6 rounds
Interview process
Recruiter call Take home Panel Recruiter call Background check Offer
Interview formats
Behavioral Technical Behavioral
Started with an initial screener with the hiring manager. Then, I had an online task on the handshake platform, which was pretty straightforward. After that, there was a team interview where I answered questions from five team members. Then another interview with a hiring manager. Got rejected, but they offered to interview me for another position, saying I'd be a great addition. So, I had another video call interview with a hiring manager for that role. They said everything went great and I'd get more details soon. Then I got ghosted, no response to any follow-up, which is pretty rude after all the hours I put in.
Confirmed questions2 questions
- How do you keep yourself organized and manage your time?
- How do you manage your time effectively?
Handshake
Customer Support Specialist
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Take home Technical screen Background check Offer
Interview formats
Technical Behavioral
I was contacted by a recruiter on LinkedIn about the Customer Support Specialist Role and got an overview. Then, I did a take-home assignment where I had to troubleshoot different Handshake Software cases. After that, I interviewed with Customer Support Specialists, the Head of University Support, and the Co-Founder. They were all great and wanted to see if I was a good fit for the role and culturally. Then, I gave references and got offered the job a week later. The whole process was professional and fast, and I didn't have to wait long for updates. Shout out to Emily, Jordan, Joe, Larry, and Ben for the amazing experience!
Confirmed questions1 question
- What are your thoughts on diversity in the workplace?
Handshake
Customer Support Specialist
Entry Difficult Negative experience No offer 4 rounds
Interview process
Recruiter call Take home Technical screen Phone screen
Interview formats
Behavioral Technical
This job required 4 interviews, and I honestly thought I'd get an offer after the first two. Each one was about 30 minutes. It was unusual to have 4 interviews, but I figured they just wanted to be thorough. They made me submit a whole week's availability for each interview, which was frustrating to do and then have to be ready if an interview was scheduled. One interview started 15 minutes late, and another got rescheduled because they forgot to confirm with me. Besides the interviews, there was a 2-hour take-home test where I had to explore the product and answer questions. They mentioned the pay was between 50-55k, which seemed low considering the job requires at least 50 hours a week, plus more during busy times. I only found out another candidate was chosen when I emailed HR; otherwise, I might still be waiting. Overall, considering the time commitment, the whole process felt complicated and ultimately pointless. When you're job hunting, time is money, so putting in so much effort with no result is tough.
Confirmed questions2 questions
- Can you tell me about your experience?
- What makes you want to work for Handshake?
Handshake Customer Support Representative Interview Questions
Quoted word for word from Handshake interview reports.
“Could you describe how a student's profile, who identifies as non-binary, would appear to career services and potential employers?”
Read reports →“How do you manage your time effectively?”
Read reports →“How do you keep yourself organized and manage your time?”
Read reports →“How has your experience at Michigan Tech contributed to your professional development?”
Read reports →“What are your thoughts on diversity in the workplace?”
Read report →“What's your approach to dealing with unhappy customers?”
Read report →“What mode of communication would you choose for this role?”
Read report →“What are your aspirations for your career in the long run?”
Read report →“What are your short and long term career goals?”
Read report →Formats, difficulty and experience
Across all 13 Handshake interview reports.