Gusto Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 60 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Gusto.
Gusto
Customer Care Representative
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Take home Onsite Offer
Interview formats
Behavioral Technical Other
Applied online and a few days later got a phone interview. Then had to do a take home exam where I had to answer sample customer emails. A few days after that, my onsite interview was set up. During the onsite, I met with four different people for 30 mins each. Two of the interviews had basic situational and behavioral questions. One interview reviewed my take home exam. The last interview was the watermelon interview, a non-work related chat. I'd suggest bringing up something you're passionate about or currently learning and go with it. About a week later, I got an email to schedule a 30 min call to update me on the process. The call was to offer me the job! It was the recruiter and someone from my interview loop. They cheered and shared why they chose to offer me the position! Overall a really enjoyable experience. Every interviewer was really easy to talk to.
Confirmed questions5 questions
- Can you share an instance where a teammate wasn't contributing their fair share, and how you motivated them to do so?
- What do you consider to be your greatest failure?
- Describe a time you encountered an excellent customer service experience.
Gusto
Customer Care Representative
Entry Easy Negative experience No offer 1 round
Interview process
Recruiter call Onsite
Interview formats
Behavioral Technical
The process was an interview with four different employees from different departments. They ask you questions on your work experience and how you deal with negative employees or customers. However, they look for a certain 'click.' I was super confident going into the interview knowing I have had 3 plus years with customer experience and had the personality for it. I was very shocked to hear that I didn't get the job. I don't think it is fair you have to fit into a certain click to be hired when people are going to be great employees. Very upset about the whole outcome.
Confirmed questions4 questions
- Can you share an example of a positive customer experience you've facilitated?
- Describe a situation where you encountered a negative customer experience.
- What would you consider your greatest accomplishment to date?
Gusto
Customer Care Representative
Entry Difficult Positive experience Accept offer 5 rounds
Interview process
Recruiter call Take home Onsite Presentation Offer
Interview formats
Behavioral Technical Presentation
After applying online, a recruiter reached out to schedule a 30-minute phone interview. We talked about general company info, our backgrounds, and why I wanted to join. Then, I got a take-home assignment due in 2 days, which was a fun challenge to show how I solve problems, explain things clearly, and research new topics. After that, I had an onsite interview with three people from the Care Team. Each meeting lasted about an hour, with some casual chat and some questions about my skills and if I knew the company values. It felt more personal than typical interviews. Then, surprisingly, I met with the CEO. It showed that even with all the growth, leadership really cares about the company culture and values. The whole process was well-planned and clear, giving both sides a good understanding of each other.
Confirmed questions5 questions
- Can you explain how to use a favorite phone app of yours?
- What motivates you to want to work with this company?
- Tell me about yourself.
Gusto Customer Support Representative Interview Questions
Quoted word for word from Gusto interview reports.
“Can you recommend a book that you believe every Gustie should read, and explain your reasoning?”
Read reports →“How would you explain to your grandma how to use that app?”
Read reports →“If you had unlimited financial resources, what is something you would dedicate yourself to learning?”
Read reports →“Imagine you're a customer using Spotify. Can you explain how you'd make a custom playlist?”
Read reports →“If you could have any superpower, what would it be and what is the reason behind your choice?”
Read report →“What new hobby might you pick up, and how would you approach learning it?”
Read report →“Can you explain how to use a favorite phone app of yours?”
Read report →“Can you tell me about an app you use every day?”
Read report →“Can you share an instance where you assisted someone you didn't know?”
Read report →Formats, difficulty and experience
Across all 60 Gusto interview reports.