Gusto Customer Advocate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 22 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Gusto.
Gusto
Customer Advocate
Mid Difficult Positive experience Accept offer 4 rounds
Interview process
Phone screen Take home Onsite Group Panel
Interview formats
Behavioral Technical Other
I had two phone interviews with senior support team members. Then, I got an email with a test to complete. I could use the internet for the test, and it was mainly to see my thought process. After the test, I had an onsite interview. It started with a lunch for an hour with people from different departments. Then, I had one-on-one meetings with three people from the support team.
Confirmed questions1 question
- Can you describe what excellent customer service entails?
Gusto
Customer Advocate
Entry Easy Negative experience No offer 3 rounds
Interview process
Recruiter call Take home Onsite Offer
Interview formats
Behavioral Case Presentation
I applied through jobvite and got a call from someone new to the job. She asked if I'd move to Denver, which was unexpected. I said I'd think about it. Then, I had to do a written response for three case studies. They liked my answers and invited me for an in-person interview. At the interview, some of the people weren't there, so regular employees filled in. It felt disorganized. Some interviewers were on their computers and told me they had to send emails while talking to me. I asked questions when they seemed less busy. One guy told me they just Google things and that they hired me because I gave good answers, and they just wanted to see if they liked me. Only one person gave me a skill-based exercise and seemed genuinely interested. It felt like I was trying to join a club rather than interviewing for a job. Most didn't act professionally.
Confirmed questions3 questions
- What are you passionate about and can you walk me through how to do it step-by-step?
- How do you go about learning how to answer complex tax questions?
- Is there a department that reviews your answers?
Gusto
Customer Advocate
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Technical screen Take home Onsite
Interview formats
Behavioral Technical Presentation
The interview process included a 30-minute phone call, a SparkHire portion where I recorded 1-minute video answers to 5 questions, a written assignment with 3 questions, and finally an onsite interview that lasted about 3.5 hours. I thought it was a really comprehensive interview process and I felt like I got to show my skills well and also learned a good amount about the company and the people there. I felt good about deciding because I had so many different types of interactions with ZenPayroll by the time they made an offer.
Confirmed questions5 questions
- Can you tell me a little about yourself?
- What about ZenPayroll interests you?
- In your own words, what is customer service?
Gusto Customer Advocate Interview Questions
Quoted word for word from Gusto interview reports.
“Tell me about a phone app you really like.”
Read reports →“How do you go about learning how to answer complex tax questions?”
Read reports →“What does good customer service mean to you?”
Read reports →“Can you define what customer care means to you?”
Read reports →“Is there a department that reviews your answers?”
Read report →“Can you tell me what you know about Zenpayroll?”
Read report →“Explain your favorite smartphone app and how you would instruct someone over the phone on how to use it, as if they were a customer calling for help.”
Read report →“Could you tell me about your favorite app on your phone and the reasons behind your choice?”
Read report →“In your own words, what is customer service?”
Read report →Formats, difficulty and experience
Across all 22 Gusto interview reports.