GoodTime Customer Success Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 14 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at GoodTime.
GoodTime
Customer Success Manager
Mid Easy Negative experience No offer 3 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Technical
I thought the interview process for this company would be awesome and a change from the norm because they claim to sell a better, more efficient interview process for top candidates and a better experience for interviewees. After applying, I got a link to a predictive and aptitude test instead of a personal email, which felt impersonal. I guess I did well enough to get invited to discuss the role. The interviewer was unexpected, and honestly, I should have read the reviews first because they were accurate. They have one person who does the initial interview and decides if you move on. She was unprofessional and asked inappropriate questions. She mentioned she did a deep dive on my LinkedIn and my past bosses, which felt weird, like she was accusing me of being dishonest, and she didn't understand how VC companies work. She needs to be fired ASAP because she's damaging the company's reputation, especially considering what they sell. I can't believe one inexperienced person decides who moves forward based on those kinds of questions. She also admitted their last Head of Success took most of the team with her, which makes sense now.
Confirmed questions3 questions
- Could you tell me the names and positions of your previous three managers?
- On a scale of one to ten, how would each of your last three bosses rate your performance?
- What reasons would your last three bosses give for the rankings they assigned you?
GoodTime
Customer Success Manager
Mid Average Positive experience No offer 2 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral
So I just finished up the interview process, and I'm really hoping to get an offer soon. It was a pretty chill experience, more like a chat than an interrogation, which I liked. I met a bunch of people from the team, and everyone was super welcoming. There were two main interview rounds after the initial recruiter chat, and the whole thing took about two weeks.
Confirmed questions3 questions
- Tell me about what you're seeking in your next position.
- What are your strengths?
- What are your weaknesses?
GoodTime
Customer Success Manager
Mid Average Negative experience No offer 4 rounds
Interview process
Recruiter call Take home Presentation Background check
Interview formats
Behavioral Presentation Other
It was a personality test, HR screening, an assessment and presentation, and then a 4-hour back-to-back interview session. In total, I spent about 10 hours interviewing, not even counting the time spent preparing for the presentation. After the interview, HR mentioned they would proceed with references. Two days later, I hadn't heard back, so I reached out. They said they decided not to move forward with me because of headcount. I'm not sure why they mentioned checking references (which they didn't) or why they had me go through the whole process if there wasn't a spot for me on the team. The team seemed really nice, though, and I was pretty disappointed with how it all ended.
Confirmed questions1 question
- How would you go about prioritizing customers?
GoodTime Customer Success Manager Interview Questions
Quoted word for word from GoodTime interview reports.
“How would you go about prioritizing customers?”
Read reports →“On a scale of one to ten, how would each of your last three bosses rate your performance?”
Read reports →“Share an instance where you committed a significant error and detail how you managed it.”
Read reports →“What reasons would your last three bosses give for the rankings they assigned you?”
Read reports →“In this position, how would you go about prioritizing your customer base?”
Read report →“Describe a situation where you had a conflict with a coworker and explain how you resolved it.”
Read report →“What feedback would your manager from your previous company nine years ago give about you?”
Read report →“Could you tell me the names and positions of your previous three managers?”
Read report →“What are your career aspirations?”
Read report →Formats, difficulty and experience
Across all 14 GoodTime interview reports.