GitHub Application Support Engineer Interview Questions
& Process

This was a total waste of time and energy. They asked me generic questions about management in a technical role, and the people interviewing me had no technical knowledge at all. Seriously, just a waste of my time.

So I had this really strange interview experience. The recruiter was a bit late to the call, which is fine. But then they admitted they hadn't even looked at my resume (uh oh) and just started firing off random questions. No intro about who they are, the company, or the job. What was weird was that most of the questions were based on assumptions that were either already in my resume or I could have covered in a 'Tell me about yourself' answer. It was hard not to roll my eyes, but I knew this wasn't going anywhere and I wouldn't be moving on.

I got referred for a job at GitHub's Asia-Pacific support team back in October 2016. A few days later, I got an invite for the first interview, and had to sign an NDA. The whole thing took about 7 weeks. All interviews were remote over Zoom, mostly with video. They suggested joining a bit early to make sure your setup works. I fiddled with my camera and mic for about 5 minutes, then it was fine. My first chat was with the APAC hiring manager, supposed to be 45 minutes but went a bit longer. It was pretty chill and mostly non-technical, focusing on getting to know each other, my background, and why I wanted the job. It went well. Four days later, I got asked for a second round, a technical interview with another Enterprise Support Engineer from my region. About a week after that, we did this session over Zoom with a shared SSH connection, working through different scenarios. I think I did okay overall, but got stuck on one scenario. The interviewer was cool though, helpful without giving away the answers too easily. It was still fun even with them seeing my mistakes. I wasn't sure how that one went, so I was happy to get an email a few days later to move on to the final round, which was spread over two days. The first day had four interviews, mostly around 45 minutes, except the last one which was 90 minutes and focused on troubleshooting customer tickets. These felt like casual chats, like talking to a colleague. It was tiring by the end of the day, but I felt really motivated and excited about GitHub and the people I'd met. The second day was the following week. I had an hour with the Director of Enterprise Support in the morning, and then a quick voice call with someone from Talent Acquisition in the evening. Then came the long wait to hear back, made longer by the Thanksgiving holiday. GitHub kept me updated on their timeline though. The week after Thanksgiving, they scheduled a 'follow up' call where they offered me the job, which I accepted right away.