Getty Images Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Getty Images.
Getty Images
Customer Service Associate
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
Chatted with two managers who were really nice and friendly. They asked about my past jobs and what I want to do in the future. It was a pretty relaxed conversation and they made me feel comfortable.
Confirmed questions1 question
- Can you share an instance where you exceeded expectations to help a customer?
Getty Images
Customer Service Associate
Senior Average Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
The hiring manager reached out and asked for my availability. A recruiter from London then set up a Zoom call for the next week. The recruiter was friendly and said they'd love for me to meet the manager, and that they'd be in touch to set up a second interview. I haven't heard back in three weeks, which is disappointing as it gave me false hope.
Confirmed questions1 question
- Can you tell me about your relevant experience for this role?
Getty Images
Customer Service Representative
Entry Difficult Positive experience No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Technical
I had a 30 minute phone chat, then later that week, an hour long in person meeting. Everyone was nice and easy to talk to. My questions got answered thoroughly. I got an answer in under a week, so it was a good experience even though I didn't get the job.
Confirmed questions3 questions
- Can you share an example of a major problem you had to solve and how you handled it?
- Describe your approach to customer service.
- What are your interests outside of work?
Getty Images Customer Support Representative Interview Questions
Quoted word for word from Getty Images interview reports.
“What are your interests outside of work?”
Read reports →“Can you share an instance where you exceeded expectations to help a customer?”
Read reports →“Describe a situation where you stepped up to lead in the absence of a manager.”
Read reports →“Can you share an instance where you found it challenging to work with a coworker and how you managed it?”
Read reports →“Describe your approach to customer service.”
Read report →“Can you share an example of a major problem you had to solve and how you handled it?”
Read report →“Can you tell me about your relevant experience for this role?”
Read report →Formats, difficulty and experience
Across all 5 Getty Images interview reports.