GetInsured Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 14 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at GetInsured.
GetInsured
Customer Service Representative
Entry Easy Positive experience No offer 3 rounds
Interview process
Recruiter call Take home Phone screen
Interview formats
Behavioral Other
I applied for the job through the flexjob app. After that, I got an email with an assessment to complete. Then, they sent me another email for a video interview. The questions were quite basic, focusing on my experience with remote customer service, and my strengths and weaknesses. It was a pleasant experience overall.
Confirmed questions1 question
- What qualities do you believe are essential for excellent customer service skills?
GetInsured
Customer Service Representative
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call Onsite
Interview formats
Behavioral Technical
It was a good experience, with one video interview round where about 10-12 standard questions were asked. I was offered a basic salary to work remotely for the insurance process. The management was cooperative and professional throughout my time with the company. Management is really understanding and supportive. It worked out great for me. It's a good company to work for, with average pay but a good organization. I'd recommend it to people looking for remote customer service or insurance customer service roles.
Confirmed questions1 question
- How do your problem-solving skills help?
GetInsured
Customer Service Representative
Entry Average Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral Other
We had a Zoom call where about 10 questions were asked, and then I got a call with an offer. After that, I had to do a health and drug screening. My Spanish level was also tested.
Confirmed questions1 question
- What motivates you to seek employment with our company?
GetInsured Customer Support Representative Interview Questions
Quoted word for word from GetInsured interview reports.
“Can you tell me what you know about the Affordable Care Act, also known as Obamacare?”
Read reports →“What qualities do you believe are essential for excellent customer service skills?”
Read reports →“How do you handle de-escalating a situation with an upset customer?”
Read reports →“What steps do you take to ensure customer satisfaction?”
Read reports →“How do you deal with difficult customers?”
Read report →“Could you explain why you're interested in joining the insured team, even if it means apologizing?”
Read report →“How would you manage a challenging customer?”
Read report →“Can you provide an example of a time you went above and beyond for a customer?”
Read report →“Describe a challenging customer interaction and how you resolved it.”
Read report →Formats, difficulty and experience
Across all 14 GetInsured interview reports.