Genetec Technical Support Engineer Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 9 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Genetec.
Genetec
Technical Support Representative
Entry Average Positive experience Accept offer 1 round
Interview process
Technical screen
Interview formats
Technical Behavioral
The interview experience was really good, felt very welcoming and covered everything needed. The technical part was thought out well and ran smoothly! They asked questions about how I'd handle different situations! Plus, the people helping out made sure to dig into my technical knowledge and how I think, not just scratching the surface!
Confirmed questions5 questions
- Can you walk me through a tough technical problem you solved?
- How would you explain a technical thing to someone who doesn't know tech?
- What's your approach when a customer is really upset about a tech issue?
Genetec
Technical Support Engineer
Mid Average Neutral experience Accept offer 2 rounds
Interview process
Technical screen Onsite
Interview formats
Technical Behavioral
They tested my tech knowledge and skills, and I had some writing and in-person interviews. The interviews were designed to see if I could find issues and come up with solutions. Overall, it was a good experience working with them.
Confirmed questions1 question
- Do you know VMS?
Genetec
Technical Support Representative
Entry Difficult Positive experience Accept offer 1 round
Interview process
Technical screen
Interview formats
Technical Behavioral
The interview was entirely technical and a good experience. It was split into different sections: technical questions, scenario-based questions, and customer role-based questions. The interviewers were really helpful and easy to work with. The whole thing took about an hour.
Confirmed questions1 question
- Could you explain the difference between TCP and UDP?
Genetec Technical Support Engineer Interview Questions
Quoted word for word from Genetec interview reports.
“What is TCP/IP?”
Read reports →“Can you explain the difference between TCP and UDP?”
Read reports →“What would you do if a Word file wouldn't open?”
Read reports →“If the lights aren't on when you get home from work, what would you do?”
Read reports →“How would you explain a technical thing to someone who doesn't know tech?”
Read report →“Do you know VMS?”
Read report →“If a system goes down for many people, what's your plan to fix it?”
Read report →“What's your approach when a customer is really upset about a tech issue?”
Read report →“How do you keep up with new tech stuff for your job?”
Read report →Formats, difficulty and experience
Across all 9 Genetec interview reports.