GEICO Claims Adjuster Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 136 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at GEICO.
GEICO
Claims Adjuster
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Offer Background check
Interview formats
Behavioral Technical Other
Applied online, did an assessment, then had my first interview with a recruiter. The recruiter asked a lot about my background and explained the company and role. After that, I scheduled an interview with the department manager. The second interview was pretty relaxed, with more background questions, followed by a role-play exercise. A few days later, I got a conditional offer and background check forms, which I returned. A few days after that, they called and emailed to say my background check was fine and sent the final offer. I haven't started yet, but I'll get more info about equipment and training in the next 14 days.
Confirmed questions2 questions
- Can you tell us more about your background and experience?
- We went over several role-play scenarios.
GEICO
Claims Adjuster
Mid Average Negative experience Accept offer 4 rounds
Interview process
Recruiter call Take home Phone screen Background check
Interview formats
Behavioral Technical
It was a pretty long hiring process, lasting about 6 weeks I think. First, there was a personality test. Then, they had this mock system where you had to show how you'd handle calls and document stuff. After that, I had a phone interview with HR, then another with a Claims supervisor, and a final one with a Claims manager. They also did a drug test (hair sample) and a background check, which is pretty standard for a big company like this hiring for roles that involve handling sensitive info.
Confirmed questions1 question
- Can you share an instance where you had to handle a challenging customer interaction?
GEICO
Claims Adjuster
Mid Difficult Positive experience Accept offer 4 rounds
Interview process
Recruiter call Technical screen Group Phone screen
Interview formats
Technical Behavioral
It was a really intense interview with a few parts to it. First, there was a typing test which was pretty easy. Then I talked to the hiring specialist, and that chat was super chill and laid-back. After that, I did a job shadow for about an hour. Then came the interview with the manager. This one had harder questions, even though the manager was really nice and respectful. All in all, it's a pretty demanding interview process, so it's a good idea to be well-prepared.
Confirmed questions3 questions
- Can you tell me about your teamwork experience?
- What's your approach to dealing with an angry customer?
- How do you perform under pressure?
GEICO Claims Adjuster Interview Questions
Quoted word for word from GEICO interview reports.
“Between George Washington and Abe Lincoln, who do you think would win in a fight?”
Read reports →“What would you do if you provided a claimant with an estimate for a 9-hour, $X repair and the mechanic accused you of trying to rip off the customer?”
Read reports →“Will there be a video to watch before the interview with the hiring supervisor?”
Read reports →“How would you respond if a shop disputes your labor hour estimate and accuses you of trying to defraud the customer?”
Read reports →“When asked if I could ask questions I didn't know the answer to during the role playing simulation, I was told that this is a simulation and I will have to figure it out.”
Read report →“What would you do if you had to get to an appointment at 2 PM within 15 minutes, also had to reply to an email by 2 PM, three phone calls to return by end of day, and other emails to return by end of day?”
Read report →“Given that you have an in-person appointment in 15 minutes, and you still need to finish a quote in the office and call back a customer for their quote, how would you manage to get them all done and not be late to the appointment?”
Read report →“What were your key takeaways from the video detailing the auto repair express program?”
Read report →“Can you share an instance where you had to make a decision that wasn't popular?”
Read report →Formats, difficulty and experience
Across all 136 GEICO interview reports.