Freshworks Customer Success Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 33 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Freshworks.
Freshworks
Customer Success Manager
Senior Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
I had a good feeling about this whole thing, and they were quick to move things along, which I liked. It felt like my time was used well, and pretty much every manager I spoke with actually listened to what I had to say.
Confirmed questions1 question
- Can you share a memorable personal experience with a company's support team and explain what made it stand out?
Freshworks
Customer Success Manager
Entry Difficult Positive experience No offer 5 rounds
Interview process
Recruiter call Technical screen Group Onsite
Interview formats
Behavioral Technical Case Group Presentation
I applied through my University. First round had questions based on general verbal and essay writing, and a case study. The next round was a group discussion (GD) where we had to speak on general topics. The final round was a face-to-face interview where 5 different people interviewed us 5 times. Clearing any 3 of these interviews meant we were likely to get the job.
Confirmed questions7 questions
- Questions about business tactics.
- Technical questions related to your interests.
- Questions asking you to solve problem statements.
Freshworks
Customer Success Manager
Mid Average Negative experience No offer 2 rounds
Interview process
Recruiter call Take home Presentation Background check
Interview formats
Presentation Behavioral
So I went through 2 rounds of interviews plus an assessment test. The first round was pretty chill and I think it went well. Then they asked me to create a presentation pitch about the product and its features. I had about 5 days to do it. I did a bunch of research and really worked on making my pitch and presentation perfect for the second round. During that interview, the hiring manager seemed confused about what round I was supposed to be in and what my colleagues had told me. I did the product pitch, and it seemed to go okay. They said they'd get back to me soon. I waited a day or two, and HR contacted me saying there weren't any open positions right now but they'd let me know if something came up. I haven't heard anything since.
Confirmed questions1 question
- Do you have experience working with the US market?
Freshworks Customer Success Manager Interview Questions
Quoted word for word from Freshworks interview reports.
“Can you compare Netflix and Prime Video, and then try to sell me Netflix?”
Read reports →“Could you please provide a demonstration of the product?”
Read reports →“What do you know about Freshworks and its products?”
Read reports →“How do you prepare for and deliver a client QBR presentation?”
Read reports →“What are your basic questions related to SaaS products?”
Read report →“How do you manage your time on a daily basis?”
Read report →“What is the number of accounts you've managed and what is the revenue you've managed?”
Read report →“How do you plan to engage customers to increase product adoption?”
Read report →“Can you convince me to set up our system in your office?”
Read report →Formats, difficulty and experience
Across all 33 Freshworks interview reports.