Forever 21 Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 8 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Forever 21.
Forever 21
Customer Service Representative
Entry Average Negative experience Decline offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interview process was okay, but the interviewer mentioned they weren't looking for morning shifts. Then they started discussing 5 am shifts, which made me decide I'd rather not proceed, so I declined the offer.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
Forever 21
Customer Service Representative
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
I sent my application through LinkedIn. About a week later, I reached out to the HR folks on LinkedIn. The very next day, I got a call where they asked me about my background, my interest in the job, and my salary expectations. Then, the HR manager rang me up to schedule an in-person chat. The interview itself was just me and the customer service manager. He was looking to have a conversation and really get to know me to see if I'd vibe with the Forever21 culture. His director was supposed to be there too, but couldn't make it.
Confirmed questions5 questions
- Tell me about your hobbies.
- What makes you want this job?
- Do you have any previous customer service experience?
Forever 21
Call Center Representative
Entry Average Positive experience No offer 1 round
Interview process
Recruiter call Group Background check Offer
Interview formats
Behavioral Group Presentation
I sent in my application online about 3-4 weeks back and got a call two days ago on Thursday. The interview was the very next day, Friday. It was a group interview, which I really don't like. The office building was quite nice inside though. Everyone was really friendly. There were seven of us being interviewed by three employees, one of them was the supervisor. They told us about the job and benefits during the interview. They even had cute name tags and water cups. The benefits are amazing. It was a nice experience overall, but I'll find out about the job next week.
Confirmed questions1 question
- What was the most challenging part of the interview?
Forever 21 Customer Support Representative Interview Questions
Quoted word for word from Forever 21 interview reports.
“Can you sell me this purse?”
Read reports →“What animal would you be?”
Read reports →“What would you do if a customer was angry?”
Read reports →“What's your ideal manager like?”
Read reports →“Tell me about your hobbies.”
Read report →“Could you share your personal and professional goals for the near future?”
Read report →“What was the most challenging part of the interview?”
Read report →“What makes you want this job?”
Read report →“Do you have any previous customer service experience?”
Read report →Formats, difficulty and experience
Across all 8 Forever 21 interview reports.