foodpanda Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 14 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at foodpanda.
foodpanda
Customer Service Representative
Entry Difficult Positive experience Accept offer 6 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite Presentation Background check Offer
Interview formats
Behavioral Technical Presentation
So, for Foodpanda, you first apply online and they check your resume. If they like it, you might get a call or an initial interview, maybe with a test. Then, there are face-to-face interviews with HR, managers, and the team where they look at how you behave and your technical skills. Sometimes, depending on the job, you might have to do a case study or give a presentation. After that, you'll have a final chat with higher-ups. If everything looks good, they'll check your references and then make an offer. The last bit is talking about the salary and getting started. It can be a bit different depending on the job and where it is, so it's a good idea to check their official site for the latest scoop.
Confirmed questions1 question
- Tell me about a time you faced a difficult task or project.
foodpanda
Customer Service Representative
Senior Average Positive experience Accept offer 5 rounds
Interview process
Recruiter call Take home Recruiter call Recruiter call Onsite
Interview formats
Behavioral Technical
The hiring journey involves submitting an application, then completing a comprehension check, followed by an English language test and a test in another language. Finally, there's a last interview. The entire process could take over an hour, depending on how many people apply.
Confirmed questions2 questions
- What motivates you to seek employment with our company?
- Could you please provide a brief overview of your background and experience?
foodpanda
Customer Experience Specialist
Entry Average Negative experience No offer 4 rounds
Interview process
Recruiter call Technical screen Presentation Background check Offer
Interview formats
Case Coding Technical Presentation
The interview process started off fine, we got through 3 rounds and I was expecting to hear back about a job offer. But then they went totally silent for over a month! When they finally got back in touch, it was to add another interview round. That one didn't go well; I got cut off and had to finish early, and then radio silence again. Honestly, the whole thing makes me question if this company is actually serious and respects people's time during hiring.
Confirmed questions3 questions
- Were there case studies to assess your approach to customer inquiries and issues?
- Were there code assessments to evaluate your technical skills for customer inquiry resolution?
- Were there problem-solving questions focused on customer inquiries and issues?
foodpanda Customer Support Representative Interview Questions
Quoted word for word from foodpanda interview reports.
“How would you manage a situation where a customer is unhappy with the support they were given?”
Read reports →“The interviewer in Google Meet asked: What are your strengths and weaknesses? What do you know about the company? Why are you a good fit for this role? They want quick answers so don't drag your speech.”
Read reports →“What is your educational background?”
Read reports →“Can you introduce yourself?”
Read reports →“Were there problem-solving questions focused on customer inquiries and issues?”
Read report →“What is your motivation for joining our company?”
Read report →“Were there case studies to assess your approach to customer inquiries and issues?”
Read report →“What is your motivation for seeking this position?”
Read report →“What motivates your interest in this role?”
Read report →Formats, difficulty and experience
Across all 14 foodpanda interview reports.