Fisher Investments Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 22 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Fisher Investments.
Fisher Investments
Customer Service Associate
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Offer
Interview formats
Behavioral Technical
First, I had an interview with HR to get to know me and ask about my interests. They also wanted to know what I knew about Fisher and how it's different from other investment firms. The second interview involved STAR questions, asking again about my knowledge of Fisher, the role, and the training process/timeline. The third interview was a review of the role again, and then they offered me the job.
Confirmed questions5 questions
- Tell me about a time when you demonstrated a specific skill or quality.
- Can you share an example of a situation relevant to the job?
- Describe a past experience that showcases your abilities.
Fisher Investments
Customer Service Associate
Entry Easy Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
A recruiter contacted me on LinkedIn for this role. Then, I had a phone interview with another recruiter. They said they'd fly me out for an in-person interview, calling me an ideal candidate. After that, I never heard back, despite being told I would within 5 days. A week later, I applied again for the same job and was contacted by a different recruiter who asked the same questions. They mentioned start dates of Sept 17th and Oct 5th but then suggested I start in January because classes were full, which makes me wonder why the job was still posted. I then had a Skype interview with a hiring manager who seemed uninterested, just reading from a paper and asking if I had questions. It felt like they were just fulfilling a job requirement. A complete waste of time.
Confirmed questions1 question
- Can you share an instance where you successfully navigated a difficult situation?
Fisher Investments
Customer Service Associate
Entry Average Negative experience No offer 6 rounds
Interview process
Recruiter call Phone screen Onsite Phone screen Phone screen Offer
Interview formats
Behavioral Technical Presentation
I got recruited from my college's job postings. I had a first phone interview for a sales role, but they called me back saying they wanted to consider me for a different position. So, I had another phone interview with HR, and then they flew me out for an onsite. Onsite I had three interviews and they said they'd let me know their decision. They called me back after that and said I needed to interview with another manager. I did that interview, and they said a decision would be made within the week. A week later, several recruiters called me and said I needed to have another phone interview. I did that, and got the decision a week and a half after that. The whole thing took about 5 months.
Confirmed questions1 question
- Can you tell me about your resume?
Fisher Investments Customer Support Representative Interview Questions
Quoted word for word from Fisher Investments interview reports.
“What's a past belief you no longer hold?”
Read reports →“Share an instance where you learned from analyzing a failure.”
Read reports →“Is there anything exciting you're working on or reading outside of work?”
Read reports →“What would your current boss say about you if I called them?”
Read reports →“Tell me about a time your goals were obstructed by an unexpected event or person.”
Read report →“Describe a time a previous strength became a weakness in a different context and how you managed it.”
Read report →“Can you share an instance where you handled a challenging customer service call?”
Read report →“Tell me about a mistake you made and how you dealt with it.”
Read report →“Can you share an instance where you exceeded customer expectations?”
Read report →Formats, difficulty and experience
Across all 22 Fisher Investments interview reports.