Fiserv Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 33 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Fiserv.
Fiserv
Customer Service Representative
Entry Average Positive experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
What stood out to me was the company's clear commitment to their employees and candidates. They provided detailed information about the company culture, benefits, and growth opportunities. It was evident that Fiserv values its employees and invests in their development. Overall, the interview process was smooth and positive, and it left me with a strong impression of Fiserv as a great place to work. Even though I have yet to hear the final decision, I would highly recommend this company to anyone seeking a supportive and dynamic work environment.
Confirmed questions5 questions
- Could you tell me why you're interested in this Customer Service Representative role?
- Describe your approach to managing challenging or angry customers.
- Share an instance where you exceeded customer expectations.
Fiserv
Customer Service Representative
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Onsite Background check Offer
Interview formats
Technical Behavioral
I applied online and Anne called me the next day. The day after that, I went in for a computer skills assessment where I had to handle simulated in-bound calls with background noise and distractions, and quickly find solutions. Then, I had a 1-on-1 interview with a supervisor doing typical "give me a scenario" questions. I also did a side-by-side with someone in a different department. The supervisor reviewed my resume and my desired hours. HR was supposed to call within 48 hours with a yes or no. I got an offer call and was told to complete paperwork for background and drug testing. After passing, I received the official offer packet. Orientation was two weeks later, and I've been here for over a year.
Confirmed questions1 question
- Describe a time you dealt with a difficult customer and explain your approach.
Fiserv
Customer Service Representative
Entry Easy Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
I had two phone calls with people from different states. The first call was pretty basic, they just went over the job description and asked about my salary expectations. The second call was more focused on behavioral questions. Both people were nice on the phone and said I could reach out if I had questions. But when I did follow up, they didn't seem to like it. They never told me how long it would take to hear back or what the next steps were. It ended up taking them 3 weeks to reject me. Makes me wonder about the company's good reviews.
Confirmed questions2 questions
- Can you describe how you would handle a difficult customer?
- What are your salary expectations?
Fiserv Customer Support Representative Interview Questions
Quoted word for word from Fiserv interview reports.
“In 6 years, where do you envision yourself?”
Read reports →“How do you prioritize tasks and manage your time effectively when your workload is heavy?”
Read reports →“Would you be able to create a new strategy?”
Read reports →“What's something about you that isn't on your resume?”
Read reports →“Could you tell me about any periods where you were not employed?”
Read report →“Do you think you could make current systems better?”
Read report →“What actions would you take if a client asked something you didn't know the answer to?”
Read report →“How would you deal with an upset customer?”
Read report →“What methods do you employ to settle disputes or disagreements?”
Read report →Formats, difficulty and experience
Across all 33 Fiserv interview reports.